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Troubleshooting
Problem
The robot will not turn on.
The robot will not charge.
The robot fails to connect to WiFi.
The robot cannot find and return to
the base station.
The robot gets stuck in front of the
base station and cannot return to
it.
Solution
The battery is low. Recharge the robot on the base station and try again.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a
temperature between 32°F (0°C) and 104°F (40°C).
The base station is not connected to power, please make sure the power cord is correctly plugged in.
The contact between the charging contacts on the base station and the robot is poor, please clean the charging
contacts.
The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is
correct.
The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi
connection.
The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
The base station is disconnected from power or moved when the robot is not on it. Please connect the base
station to the power supply or place the robot onto the base station to charge.
There are too many obstructions around the base station. Place the base station in a more open area.
Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is
too far from the base station, it might not be able to automatically return on its own, in which case you will need
to manually place the robot onto the base station.
Wipe the signaling area on the base station to remove dust or debris.
Clear any obstruction within 0.5 m on the left and right sides or within 1.5 m in front of the base station to
prevent the robot from being blocked.
The route for returning to charge is blocked, e.g. the door is closed.
It is recommended to move the base station to a different place and try again.
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