TROUBLESHOOTING GUIDE
WARNING:
To reduce the risk of shock and unintended operation, turn power off
and unplug unit before troubleshooting.
Display will show "INSTALL" once connected to power.
• Place container on base and rotate it clockwise until container clicks into place. Press the Power
button
to turn unit on, and the BlendSense program will illuminate, indicating the unit is ready
for use.
Display reads "ADD LIQUID " during the BlendSense Program.
• If the display reads "ADD LIQUID " during the BlendSense program, the unit detects more liquid
is needed to fully blend. Press START/STOP, remove the cup from the base, and add 120-240ml
of additional liquid. Reinstall the cup on the base, then press START/STOP to run the BlendSense
program again. Only available when using the Single-Serve Cup.
Display reads "Er".
• If the display reads "Er," unplug the unit from the electrical outlet and allow it to cool for 15 minutes.
Remove the container's lid and blade assembly and empty the contents to ensure no ingredients are
jamming the blade assembly.
Lid/Hybrid Edge™ Blades Assembly is hard to install on the cup.
• Set the cup on a level surface. Carefully place the lid or Hybrid Edge Blades Assembly on the top
of the cup and align the threads so the lid/Hybrid Edge Blades Assembly sits flat on the cup. Twist
clockwise until you have a tight seal.
Unit doesn't mix well; ingredients get stuck.
• Using the BlendSense program is the easiest way to achieve great results. The pulses and pauses
allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck,
adding some liquid will usually help.
• When filling the cup, start with liquids or yoghurt, followed by fresh fruit or veggies, then leafy greens
or herbs. Next add seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won't stick to counter or tabletop.
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure (cutting
board, platter, plate, etc.).
Unit is difficult to remove from counter for storage.
• Place your hands underneath both sides of the motor base and gently pull the unit up and toward you.
Unit displays a blinking "- -" message.
• The unit can detect which container is on the motor base. You may be trying to use a program that
is not designed for the container you have installed. The programs will light up, indicating which
programs are available for each container.
Food is not evenly chopped.
• For best results when chopping, cut pieces of ingredients in a uniform size and don't overfill the vessel.
The jug lid handle will not fold down.
• The handle will not fold down if the lid isn't attached to the jug. For storage, place the lid on the jug
and press down on the handle until it clicks into place.
PRODUCT REGISTRATION
Please visit ninjakitchen.eu/register to register your new Ninja® product within ten (10) days of pur-
chase. You will be asked to provide the store name, date of purchase, and model number along with
your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions for use and warnings set
forth in the accompanying instructions.
ninjakitchen.eu
TWO (2) YEAR LIMITED GUARANTEE
When a consumer buys a product in Europe, they
get the benefit of legal rights relating to the
quality of the product (your statutory rights). You
can enforce these rights against your retailer. We
give you an additional manufacturer'sguarantee
of two years. These terms and conditions relate to
our manufacturer's guarantee only – your
statutory rights are unaffected.
The conditions below describe the prerequisites
and scope of our guarantee. They do not affect
your statutory rights or the obligations of your
retailer and your contract with them.
Ninja® Guarantees
Every Ninja machine comes with a free parts and
labour guarantee. You'll also find online support at
www.ninjakitchen.eu
How do I register my Ninja guarantee?
You can register your guarantee online within
28 days of purchase. To save time, you'll need the
following information about your fan
• Date you purchased the unit (receipt or delivery
note).
• To register online, please visit
www.ninjakitchen.eu
IMPORTANT:
• The guarantee will only cover your product from
the date of purchase.
• Please keep your receipt at all times. Should you
need to use your guarantee we will need your
receipt to verify the information you have
supplied to us is correct. The inability to produce
a valid receipt may invalidate your guarantee.
What are the benefits of registering my free
Ninja guarantee?
When you register your guarantee we'll have your
details to hand if we ever need to get in touch.You
can also receive tips and advice on how to get the
best out of your Ninja unit and hear the latest
news about new Ninja® technology and launches.
If you register your guarantee online, you'll get
instant confirmation that we've received your
details.
What is covered by the free Ninja guarantee?
Repair or replacement of your Ninja machine (at
Ninja's discretion), including all parts and labour.
A Ninja guarantee is in addition to your legal
rights as a consumer.
What is not covered by the free Ninja
guarantee?
1. Normal wear and tear of wearable parts (such
as accessories). Replacement parts are available
for purchase at www.ninjakitchen.eu
2. Damage caused by misuse, abuse, negligent
handling, failure to perform required
maintenance or damage due to mishandling in
transit.
3. Damage caused by maintenance not authorised
by Ninja.
Where can I buy genuine Ninja spares and
accessories?
You'll find a full range of Ninja spares and
replacement parts/accessories for all Ninja
machines at www.ninjakitchen.eu
Please remember that damage caused by the use
of non-Ninja spares may not be covered under
your guarantee.
ninjakitchen.eu