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Troubleshooting
Faults
The APP shows that the connection is
disconnected
After the robot vacuum returns to the
self-cleaning base, the mopping cloth is
not washed automatically
Dust leaks from the robot vacuum
during operation
Possible Causes
Please check whether the following
problems occur:
- The phone is not connected to the
network properly.
- The router is not working properly.
- The robot vacuum is not powered on.
- The wireless network info of the
device is cleared.
- The wireless network password or
network has been changed.
- The clean water tank is empty.
- The used water tank is full.
The inlet of the dust bin is stuck by
small objects.
Actions
Please try the following actions:
- Reconnect the phone network.
- Restart the router.
- Turn on the power switch of the robot vacuum.
- Add new appliance in the APP.
- After the system is started, press the wireless
network pairing button for 3 seconds. Release
the button until you hear a beep sound.
- Add the device again according to instructions
on the phone.
- Take out the clean water tank and refill the
water.
- Take out the used water tank and empty the
water.
Remove the small objects on the inlet.
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