Troubleshooting; Possible Cause - X4-Life Security DIY Bedienungsanleitung

Troubleshooting

Fault
Magnet sensors, motion sensor,
remote control or doorbell do
not work.
Magnet sensors, motion sensor,
remote control or doorbell do
not work.
Magnet sensors, motion sensor,
remote control or doorbell do
not work.
Magnet sensors, motion sensor,
remote control or doorbell do
not work or signal an alarm
even if deactivated.
System cannot be controlled via
internet or app.
System cannot be controlled via
internet or app.
In case of an alarm you receive
a push notification to your
smartphone but there is no
alarm sound.
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Possible cause

Battery of the respective
transmitter is dead.
Transmitter not connected to
smart hub.
Transmitter out of range.
Transmitter in wrong mode.
Hub not connected to the
internet.
Network offline.
Smartphone is on mute or
vibrate.
Solution
Check batteries of the
transmitters and replace them.
Check the app if all transmitters
are connected to the hub. If not,
add the respective transmitter
(see no. 4 in the manual).
Check whether the transmitters
work if you place them closer to
the smart hub. Walls and floors
affect the range notably.
Check the app if all transmitters
are set to the correct mode.
Transmitters set to the 24-hour
mode, for example, will trigger
an alarm even if the hub is
deactivated (see no. 4 in the
manual).
Check the app if the network
settings and Wi-Fi key are
entered correctly.
Check if your modem is
connected to the internet.
Activate ringtone on your
smartphone.
10.01.2017 10:37:52