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Problem
Coffee grounds end up in the
cup of coffee.
The coffee flow splits or is not
straight.
The ristretto and lungo button
lights are flashing after
brewing.
Why do I find water in the
waste water drawer?
The coffee quantity is not what
I expected.
My coffee is less warm.
The machine suddenly switches
off after some time.
Possible cause
A small amount of ground coffee will
always end up on the bottom of the
cup.
The coffee dispensing spout cap is
not placed correctly or it is missing.
This means it is time to descale the
machine to prevent it from clogging
with scale.
The used capsule drawer and waste
water drawer catch the residual
water released after brewing coffee.
The coffee quantity has been
adjusted.
When you brew the first cup of the
day or when it has been a while since
your previous cup of coffee, the
inside of the machine is still cold
when you brew coffee.
If you use a cold, thick-walled cup,
the coffee will cool down
immediately.
The machine is clogged with scale.
You used cold milk.
This is the automatic shut-off
function.
Solution
This is normal.
Snap the coffee dispensing spout
onto the coffee outlets.
Descale the machine (see
'Descaling').
This is normal.
Readjust the coffee quantity (see
'Drink personalization') or reset the
coffee quantities (see 'Resetting
the coffee quantities').
You can pre-heat the machine and
coffee cup by brewing a cup of
coffee first without placing a
coffee capsule.
Use thin-walled cups, as thin-
walled cups will absorb less heat
from the coffee than thick-walled
cups. Make sure the size of the cup
matches the coffee quantity. Do
not brew a small quantity of coffee
in a large cup.
Descale the machine when the
ristretto and lungo button flash
quickly a few times after brewing
(see 'Descaling').
If you drink coffee with cold, fresh
milk, this will cool down your
coffee. You can prevent this by
preheating the milk.
The automatic shut-off function is
programmed to switch off the
machine after 9 minutes of
inactivity to save energy.
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