diatesse XPER Handbuch Seite 36

Troubleshooting
1. If nothing is displayed on the meter after a test
strip is inserted:
POSSIBLE
CAUSE
Batteries are dead.
The test strip has
been inserted
upside down or not
full inserted.
Meter or test strips
are defective.
2. If the test does not commence after the sample
is applied:
POSSIBLE
CAUSE
Insufficient blood
sample.
Defective test strip.
Sample has been
applied after the
device automatically
switched off (3
minutes after the
user performed the
last action).
Defective meter.
16
SOLUTION
Replace the batteries.
Insert the part of the strip
containing the contact
points in the meter. The
part containing the control
window must be pointing
upwards.
Contact customer support.
SOLUTION
Repeat the test using a
new test strip. Use more
blood for the sample.
Repeat the test using a
new test strip.
Repeat the test using a
new test strip. Apply the
blood sample when the
" " appears on the
display.
Contact customer support.
3. If the test using the control solution is outside of
the specified range:
POSSIBLE
CAUSE
Test performed
incorrectly.
The control solution
bottle was not
shaken properly.
The control solution
has expired or is
contaminated.
The control solution
is too hot or cold.
Defective test strip.
Meter issue.
The meter and test
strip are defective.
SOLUTION
Carefully read the
instructions and repeat
the test.
Shake the control solution
well and repeat the test.
Check the expiry date and
the date your first opened
the control solution.
Control solution, meter
and test strips must be at
room temperature, 20 °C
to 25 °C (68 °F to 77 °F)
when testing.
Repeat the test using a
new test strip.
Contact customer support.
Contact customer support.