Malfunction Management Guide - nosiboo go Bedienungsanleitung

13. Malfunction management guide

The warranty for the device is valid for 24 months. It will be only
validated if the device was used according to its intended
purpose and does not bear signs of damage.
In the next step the existence of malfunctioning has to be
clarified, whether the malfunction occurred due to the user's
own fault or if it was no fault of theirs. The following checks
can be conducted by any user at home or with the distribut-
ing merchant or their trustee after presenting the filled in war-
ranty card or the invoice. The legal entity charged with failure
assessment is obliged to fill in the warranty card supplied with
the User manual or provide their own warranty document,
record the steps of troubleshooting in detail and forward it to
the manufacturer within 24 hours.
The manufacturer shall not be held responsible for the failure
of products from unauthorised import sources!
What is covered?
The warranty is only valid if the device was used according
to its intended purpose and does not bear signs of damage
detailed in the "What is not covered" section. The warranty
covers malfunctions that are caused by manufacturing
defects (problems that were present at the time the device
was sold).
Issue
You experience "unusual"
issues while operating the
device, e.g. the device
buzzes or clacks unusually
loudly, shakes, or does not
turn off after 30 minutes.
What is not covered?
The device is meant for personal use only. Problems that
are caused by overuse, abuse, misuse, inappropriate
storage conditions are not covered. Also, consequential
and incidental damages are not recoverable under this
warranty. Furthermore, random and collateral damages
and the battery's capacity loss are also not covered by the
warranty either.
Is the warranty valid?
If the device does not bear
traces of physical damage
included in "What is not
covered," the customer's
device is covered by this
warranty.
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