Troubleshooting - Bestway LAY-Z-SPA SAN FRANCISCO HYDROJET PRO Gebrauchsanweisung

TROUBLESHOOTING

Problems
Pump does not operate
Pump does not
heat properly
Massage System
does not work
Pump adapters are not
level with the spa
adapters
Spa pool leakage
Water is not clean
PRCD test failed
Control panel is not
working
What kind of chemicals
should be used for water
maintenance?
Water leaks from the
adapters between the
pump and spa
The HydroJet™ system button
is not working
Probable Causes
- Power failure
- Power circuits is broken
- Temperature set too low
- Dirty filter cartridge
- The thermal cut-out cut off
- Spa is not covered
- Heating element failed
- Air pump is overheating
- The massage stops automatically
- Air pump is broken
One characteristic of PVC
is that it changes shape,
which is normal
- Spa is torn or punctured
- Air valve is loose
- Insufficient filtering time
- Dirty filter cartridge
- Improper water maintenance
Something is wrong with
the spa
The control panel has an auto-lock,
which is activated after 5 minutes of
inactivity. The LED display has one
icon: If the lock icon is highlighted,
the control panel is locked.
- Control panel is not activated.
Please consult your local chemical supplier for information about chemical maintenance.
Pay close attention to the chemical manufacturer's instructions
- Seals are missing inside the pump
adapters
- Seals are not in the correct position
- Seals are damaged
- Adapters are not tightened correctly
- The button is on but water does not
come out of the spa
- The HydroJet system shuts off
automatically after 1 hour
- There is some air trapped in the hoses
- Check power source
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Set spa to a higher temperature; refer to pump operation section
- Clean/replace the filter cartridge; refer to section filter cartridge
cleaning and replacement section
- Unplug the pump, and put the plug in a dry, cool place. Only restart the
pump when the water temperature reaches 35°C (95°F) or lower
- Attach the cover
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the Massage System Button
- Press the Massage System Button to reactivate
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
- Use provided repair patch
- Using soapy water, cover the air valve to check if air is leaking. If
so, fasten the air valve by turning the valve clockwise.
- Increase filtration time
- Clean/replace the filter cartridge (refer to Filter Cartridge Cleaning and
Replacement section)
- Refer to the chemical manufacturer's instructions
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- To unlock the control panel, press the
If the control panel will not unlock, restart the pump – unplug and
plug in the pump
- Press the on/off button for 2 seconds if the problem persists.
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Insert the stopper caps on the spa ports to prevent the water from
escaping and disconnect the pump. Check if the seals are in place.
- If the seals are not in the correct position, open the gears, and place the
seals in correct position.
- If the seals are damaged, they must be replaced. For assistance, please
visit the support section on our website, www.bestwaycorp.com.
- If the seals are in correct position, the adapters are not tightened
correctly. Connect the pump to the spa, hand-tighten the adapters, and
remove the stopper caps from the spa ports. If there is leakage, tighten
the adapter until there is no leakage.
- The thermofuse cut off the power due to a high temperature being
reached by the motor. Power off the spa heater for about 3 hours, wait
for the temperature to drop, and restart the HydroJet function. If the
problem remains, please visit the support section on our website,
www.bestwaycorp.com.
- Restart the HydroJet function again to enjoy your spa
- Disconnect the water pump and reconnect after draining some water
18
Solutions
button for 3 seconds.