My phone can't charge properly
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Make sure that you are using the proper charger that comes with the phone.
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Make sure that your battery is not completely discharged; if the battery power has been discharged for a long
time, it may take around 10 minutes to display the battery charging indicator on the screen.
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Make sure that charging is carried out under normal conditions (0°C (32°F) to 45°C (113°F)).
I can't add a contact
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Make sure that your SIM card contact list are not full; delete some files or save the files to the phone.
My callers can't leave messages on my voicemail
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Contact your network carrier to check service availability.
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Set up your voicemail so that your caller can leave a message.
I can't access my voicemail
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Make sure that T-Mobile's voicemail number is correctly entered in "Voicemail number".
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Try later if the network is busy.
I can't send and receive MMS
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Check your phone storage as it might be full.
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Contact customer care to check service availability and MMS parameters.
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Verify the server center number or your MMS profile with customer care.
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The server center may be swamped. Try again later.
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Start a new Messaging string. Your messaging string may have reached its limit.
SIM card PIN locked
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Contact customer care to obtain the PUK (Personal Unblocking Key) code.
I can't connect my phone to my computer
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Install Smart Suite.
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Check that your USB driver is installed properly.
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Open the Notification panel to check if the Smart Suite Agent has been activated.
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Check that you have marked the USB debugging checkbox.
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Check that your computer meets the requirements for Smart Suite installation.
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Make sure that you're using the right cable from the box.
I can't download new files
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Make sure that there is enough phone storage space for your download.
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Select the microSD card as the location to store downloaded files.
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Check your subscription status.
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