Do You Need More Help - Medion LIFE E13282 Kurzanleitung

Problem
There are stripes
on the screen or
the colours are
faded.
The control pan-
el on the device
does not work
The remote con-
trol is not work-
ing.
TV switches off
The disc won't
start even though
 (PLAY) has
been pressed, or
it starts and then
stops immediate-
ly.
For further information on troubleshooting, read where applicable the
comprehensive operating instructions available online because certain
measures and procedures are described there in more detail

4.1. Do you need more help?

If the suggestions in the previous sections did not solve your problem, please con-
tact us. To make it easier for us to help you, please have the following information to
hand:
• What external devices are connected?
• What messages appear on the screen?
• When operating the device, at which step did the problem occur?
• If you have a PC connected to the device:
− How is your computer configured?
− What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
• Please provide us with your customer number if you have one.
18
Corrective action
• Is there interference from another device?
• Transmission antennae on radio stations, ham radios and
portable phones can also cause interference.
• Operate the device as far away as possible from the de-
vice that might be causing the interference.
• The child lock might be on.
• Check if the batteries are fully charged and have been in-
serted the right way round.
• Ensure the sensor field is not exposed to strong light.
• Check whether the automatic TV switch-off function is
activated under TIME.
• Is the disc inserted with the label side facing to the rear?
• Check whether the disc is damaged by trying another
disc. If the disc is dirty, clean it carefully, wiping it from
the centre to the edge with a soft, dry cloth.
• DVD: Does the DVD have the correct regional code (2)?
• If condensation has formed inside the device: leave the
player for one to two hours to dry off.