Troubleshooting Guide - Dogtra 600M serie Bedienungsanleitung

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place the two
red dots together to activate the receiver.
- Be sure the collar strap is tight enough so both
contact points are touching the dog's skin.
- The contact points may be too short for your dog's
thick or long coat. To place an order for longer
contact points, please call +33 (0)1 30 62 65 65. If
you are already using longer contact points, you
might need to trim down the hair on the dog's neck,
so both contact points are touching the skin.
- The intensity level may be too low for your dog.
Keep increasing the stimulation until the dog
responds usually by neck movement, head shaking,
looking over his shoulder, etc. (response may be
very subtle so pay attention.)
2. The LED indicator light comes on, but I do not
feel any stimulation.
- Your tolerance may be higher than your dog's. You
may need to try the unit on your fingertips where
sensitivity is higher and/or increase the stimulation
level. Be sure both contact points are touching both
of your fingertips.
58
TROUBLESHOOTING GUIDE
- The battery may be low, check the LED light for
battery life.
- If you have a full charge, and you have done all of
the above, your unit may need to be serviced.
Please contact Customer Service at
info@dogtra-europe.com or +33 (0)1 30 62 65 65.
3. The transmitter has no range, or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts,
please contact Customer Service at +33 (0)1 30 62
65 65.
- The range indicated on the unit's box is for flat
terrain(line of sight). Heavy brush, trees, hills or
moisture will affect the range of your unit. For best
range, hold the transmitter vertically above your
head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such
as cars, chain-link dog runs, metal buildings, and
radio towers. For best results, operate away from
these structures.
4. My unit is are not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter and the charging port needs to be
inspected. If you suspect your charger/splitter is not
59