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Troubleshooting list
Problem
Water is green. The sera KOI Professional
24000 Pond Filter is unable to make a
detectable improvement even after 14 days
Larger particles are in the outlet water
sera KOI Professional 24000 Pond Filter
runs over
Spare parts
Split sieve with rubber seal, large
sera sieve lifter
sera waste water removal valve, large
sera fine mesh filter sponge big
sera fine mesh filter sponge small
Overflow pipe
Matala mat, large
sera siporax pond
Mounting adapter
Variable hose connector
sera pond hose 25 m (27.5 yd.)
Spare parts for the connected units can be found in the instructions for
use included with the respective units.
Warning
1. Children should be supervised to ensure that they do not play with
the appliance.
2. This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capacities, or lack of expe-
rience and knowledge, unless they have been given supervision or in-
struction concerning use of the appliance by a person responsible for
their safety.
3. The pond pump and the UV-C lamp must not be used any longer but
have to be disposed of or repaired if the power/mains cord is dam-
aged.
Possible cause
UV-C lamp is faulty
Electronic ballast is faulty
UV-C lamp is too old
Underestimated pond size
Quartz glass sleeve of the UV-C system is
dirty
sera fine mesh filter sponges must be cleaned
sera fine mesh filter sponges are not inserted
Split sieve is clogged
Split sieve has not been installed
Outlet of the sera KOI Professional 24000
Pond Filter is clogged
Outlet of the sera KOI Professional 24000
Pond Filter is located underneath the water
surface, and counter pressure builds up
GmbH • Borsigstr. 49 • 52525 Heinsberg/Germany • Made in Europe
Possible solution
Replace. Spare lamps are available from
specialized stores
Have the electronic ballast replaced by an
expert
Every UV-C lamp must be replaced after
approx. 5,000 hours of operation
Install another sera KOI Professional 24000
Pond Filter with pond UVC-55X
Clean according to information for use
Clean fine mesh filter sponges as described
Insert sera fine mesh filter sponges as
described in the installation
Clean according to the directions for use
Place split sieve into the holder with the
mark located at the top
Clean outlet according to the directions for
use
Place the sera KOI Professional 24000 Pond
Filter level or above the water surface
Disposal of the unit:
Waste electrical and electronic equipment (WEEE) must not get into
domestic waste!
If ever the unit cannot be used anymore, the consumer is legally
obliged to hand in waste electrical and electronic equipment
(WEEE) separately from domestic waste, e.g. at a collection point of
his community/his district. This ensures that waste electrical and elec-
tronic equipment (WEEE) is expertly processed and that negative effects
to the environment are avoided.
Therefore electrical and
electronic equipment bears the following symbol:
Manufacturer warranty:
When following the directions for use the sera KOI Professional 24000
Pond Filter will perform reliably. We are liable for the freedom from
faults of our products for 2 years beginning with the purchase date.
We are liable for complete flawlessness at delivery. Should usual wear
and tear occur by use as intended by us, this is not considered a defect.
Warranty claims are also excluded in this case. This particularly refers
to the running unit (rotor, shaft, bearings), the filter media and the hos-
es. Legal claims are of course not reduced or limited by this warranty.
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