Warranty - CLIMASTAR SILICIUM OPTIMAX Bedienungsanleitung

8.- FAQs
PROBLEM
Incorrect setting of the set
temperature
Improper sizing
Heat outlet grill at the top or
The room does not
air inlet grill at the bottom are
reach the desired
obstructed
temperature
Set temperature below the
room temperature
Heater is in a cavity wall
Heater is switched on and
protection switcher in house
The radiator does not
electric box activated (down)
work
The switch is turned to the off
position

9.- WARRANTY

The warranty period starts at the date of the physical delivery of the product.
In the case of a warranty claim, a defective device will either be repaired or replaced with an
equivalent replacement. If the warranty is claimed, the warranty will not be extended but
will continue to run.
If the device malfunctions, contact the service center of the retailer where the device was
purchased. Please indicate your order or invoice number with each contact. Please do not
return any devices without prior notice.
Please note that not every technical defect within the warranty period must necessarily be a
warranty claim. The warranty claim is usually rejected in cases such as elemental damage,
moisture damage, impact or fall damage, natural wear and tear, incorrect manipulation,
damage caused by external influences and interference with the product or its modification.
If you have questions or uncertainties, please visit the ecofort Support Center at
support.ecofort.ch. Here you will find the latest solutions and help for your product.
ecofort AG
Birkenweg 11
CH-2560 Nidau
+41 (0) 32 322 31 11
support@ecofort.ch
https://ecofort.ch
PROBABLE CAUSE
Check the set temperature of the thermostat.
The power rating of the heater is not adequate for the room in which it has been
installed. Room too big
Remove anything that may obstruct the normal convection air stream of the heater.
Rise the set temperature until it is 1 degree above the room temperature
Place the heater in another way to easy the convection air stream without
interferences.
Check that the automatic control is not down. If it down, put it up.
Make sure the installation is correct and that there are independent lines for the
heating System with a 2.5 mm2 cable gauge and a maximum power of 3500W
Press at least one switch of the heater.
SOLUTION
16