Troubleshooting - Avaya AWH75 Anleitung

Troubleshooting

Problem
Problem
I plugged everything in but
I plugged everything in but
the lights won't come on. the lights won't come on.
My headset does not work • Check that the phone is connected to the base unit's phone
My headset does not work
with the base unit. with the base unit.
• Check that the phone handset is connected to the base's
• Headset may be out of range of the base. Move closer to
• Headset battery is dead. Recharge the battery by placing
• Listening volume too low. Press the volume up button on the
• Incorrect configuration dial setting for your phone. Try other
• You may have to resubscribe your headset with the base.
Callers cannot hear me.
Callers cannot hear me.
I can hear a dial tone in
I can hear a dial tone in
more than one
more than one
configuration position. configuration position.
I cannot hear a dial tone in
I cannot hear a dial tone in
any configuration position.
any configuration position.
I cannot hear caller/dial tone. I cannot hear caller/dial tone. • Check that all cords and jacks are connected correctly.
• Check that the base has power (red indicator light) and
• Try other phone configuration dial settings on the base
• Ensure you are in headset mode. Press the talk button to
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Solution
Solution
• Check that the AC charger jack is connected to the base unit. • Check that the AC charger jack is connected to the base unit.
• Check that the AC charger is securely connected to a
• Check that the AC charger is securely connected to a
working wall outlet. working wall outlet.
• Check that the AC charger is the model supplied by Avaya.
• Check that the AC charger is the model supplied by Avaya.
• Check that the phone is connected to the base unit's phone
cord jack and it is pushed in firmly. (Setup 5 only)
cord jack and it is pushed in firmly.
• Check that the phone handset is connected to the base's
phone handset jack and it is pushed in firmly.
phone handset jack and it is pushed in firmly.
• Headset may be out of range of the base. Move closer to
base unit until headset is within range. Range varies with
base unit until headset is within range. Range varies with
office environment.
office environment.
• Headset battery is dead. Recharge the battery by placing
the headset in the headset charging cradle. See page 11.
the headset in the headset charging cradle. See page 11.
• Listening volume too low. Press the volume up button on the
headset. If the volume is still too low, select another
headset. If the volume is still too low, select another
listening volume major adjust switch setting. See page 16. listening volume major adjust switch setting. See page 16.
• Incorrect configuration dial setting for your phone. Try other
phone configuration dial settings on the base unit. Ensure phone configuration dial settings on the base unit. Ensure
the selected number is in line with the position indicator.
the selected number is in line with the position indicator.
See page 15.
See page 15.
• You may have to resubscribe your headset with the base.
See page 22.
See page 22.
• Headset is muted. Press the mute button on headset to
• Headset is muted. Press the mute button on headset to
unmute the microphone. See page 16. unmute the microphone. See page 16.
• Speak volume is too low. Increase the speaking volume by
• Speak volume is too low. Increase the speaking volume by
adjusting the speaking volume minor adjust buttons on the
adjusting the speaking volume minor adjust buttons on the
base unit as described on page 17. If the volume is still too base unit as described on page 17. If the volume is still too
low, select another speaking volume major adjust setting
low, select another speaking volume major adjust setting
as described on page 17.
as described on page 17.
• Incorrect configuration dial setting for your phone. Try • Incorrect configuration dial setting for your phone. Try
other phone configuration dial settings on the base unit.
other phone configuration dial settings on the base unit.
Ensure the selected number is in line with the position
Ensure the selected number is in line with the position
indicator. See page 15. indicator. See page 15.
Phone will work in more than one configuration dial
Phone will work in more than one configuration dial
position. Use the position that sounds best to you and the position. Use the position that sounds best to you and the
person you call.
person you call.
• Check that the phone is connected to the base's phone
• Check that the phone is connected to the base's phone
cord jack. See pages 6–10. cord jack. See pages 6–10.
• Check that the phone handset is connected to the base's
• Check that the phone handset is connected to the base's
phone handset jack. (Setup 5 only) See page 10. phone handset jack. See pages 6–10.
• Check that all cords and jacks are connected correctly.
• Check that the base has power (red indicator light) and
the headset battery is fully charged. the headset battery is fully charged.
• Try other phone configuration dial settings on the base
unit. Ensure the selected number is in line with the
unit. Ensure the selected number is in line with the
position indicator. See page 15. position indicator. See page 15.
• Ensure you are in headset mode. Press the talk button to
select correct mode. The talk indicator light on the base
select correct mode. The talk indicator light on the base
is green. is green.
manuals search engine
Troubleshooting
Problem Problem Solution Solution
Sound in handset is Sound in handset is • Reduce speaking volume by changing the speaking volume
• Reduce speaking volume by changing the speaking volume
distorted/hear echo in distorted/hear echo in major adjust switch setting. See page 17. major adjust switch setting. See page 17.
handset.
handset.
• Point microphone towards your chin. • Point microphone towards your chin.
• Listening volume too high on phone. If your phone has a • Listening volume too high on phone. If your phone has a
handset volume control, lower this until the distortion
handset volume control, lower this until the distortion
disappears.
disappears.
• If the distortion is still present, lower the listening volume
• If the distortion is still present, lower the listening volume
adjust button on the headset. If the distortion persists, adjust button on the headset. If the distortion persists,
select another listening volume major adjust switch select another listening volume major adjust switch
setting. See page 16.
setting. See page 16.
• Base is too close to computer or phone. See page 11 for
• Base is too close to computer or phone. See page 11 for
proper positioning. proper positioning.
• System needs to be reset. Perform system reset as • System needs to be reset. Perform system reset as
described on page 22. described on page 22.
Speaking volume is too high. Lower the speaking volume by
I can hear too much I can hear too much Speaking volume is too high. Lower the speaking volume by
adjusting the speaking volume minor adjust buttons on the
background conversation, background conversation, adjusting the speaking volume minor adjust buttons on the
base. If the volume is still too high, select another speaking
noise or sidetone. base. If the volume is still too high, select another speaking
noise or sidetone.
volume major adjust setting. See page 17. volume major adjust setting. See page 17.
People I talk to can hear a • AC charger is plugged into a power strip. Plug the AC
People I talk to can hear a • AC charger is plugged into a power strip. Plug the AC
charger into the wall directly.
buzz in the background. buzz in the background. charger into the wall directly.
• Picking up another radio frequency. Call the Avaya Headset • Picking up another radio frequency. Call the Avaya Headset
Helpdesk for an RF filter.
Helpdesk for an RF filter.
Battery talk time performance Battery talk time performance Battery is going bad. Replace the battery with a new Battery is going bad. Replace the battery with a new
is significantly degraded even battery pack. See page 23.
is significantly degraded even battery pack. See page 23.
after a full recharge.
after a full recharge.
The call is dropped. (Talk The call is dropped. (Talk Headset lost subscription. Try to reset the system. See Headset lost subscription. Try to reset the system. See
indicator on the headset and page 22. If this does not work, try the resubscription
indicator on the headset and page 22. If this does not work, try the resubscription
base will not be illuminated.) procedure on page 22.
base will not be illuminated.) procedure on page 22.
I hear static that does not
I hear static that does not • Link to headset is lost. Try to reestablish a link by pressing • Link to headset is lost. Try to reestablish a link by pressing
allow me to communicate. the headset talk button.
allow me to communicate. the headset talk button.
• Unplug the AC charger from the base for 7 seconds, then • Unplug the AC charger from the base for 7 seconds, then
plug back in.
plug back in.
• Reset the whole system as described on page 22.
• Reset the whole system as described on page 22.
I hear beeps in the headset. • One beep every 10 seconds is caused by a low battery • One beep every 10 seconds is caused by a low battery
I hear beeps in the headset.
warning. Recharge battery by returning it to the base
warning. Recharge battery by returning it to the base
charge cradle for one to three hours until charge light stays
charge cradle for one to three hours until charge light stays
lit or quits blinking. lit or quits blinking.
• Two beeps is an out of range warning. Move closer to the base.
• Two beeps is an out of range warning. Move closer to the base.
• Three rapid beeps every 30 seconds indicates your mute is • Three rapid beeps every 30 seconds indicates your mute is
on. Press the mute control dial once to turn mute off.
on. Press the mute control dial once to turn mute off.
• When an optional lifter is connected, three repetitive beeps
• When an optional lifter is connected, three repetitive beeps
indicate a call is coming into the headset. Press the talk indicate a call is coming into the headset. Press the talk
button on the headset to answer the call.
button on the headset to answer the call.
Handset lifter is installed Handset lifter is installed Be sure the handset lifter power cord is firmly pushed into
Be sure the handset lifter power cord is firmly pushed into
but does not lift handset. the handset lifter jack on the base.
but does not lift handset. the handset lifter jack on the base.
My handset lifter operates
My handset lifter operates IntelliStand is enabled. To disable the handset lifter, move IntelliStand is enabled. To disable the handset lifter, move
every time I remove or
every time I remove or the IntelliStand switch to position the IntelliStand switch to position
replace my headset in the replace my headset in the
base unit. base unit.
. .
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