Troubleshooting - Samsung VS20R90 Serie Benutzerhandbuch

Troubleshooting

Before calling for service, review the problems and solutions below. If none of the suggested
solutions resolve your problem, please visit our website at www.samsung.com or call
Samsung Customer Care. Note that you will be charged for any service calls in which no
defects were found.
Problems
The vacuum cleaner
does not work.
Suction force decreases
suddenly and the
vacuum makes a
vibrating sound.
The vacuum cleaner
cannot be charged.
The spinning brush
(drum) inside a brush
does not work.
30 English
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the
power button to turn it on.
• Check whether the pipe, dustbin or brush is blocked.
• Check whether the washable micro filter is inserted correctly.
• If the vacuum has not been used for a long time, charge the
battery.
• If the battery dies, replace the battery.
• Check whether a brush, dustbin or pipe is clogged with
foreign matter and remove it.
• Check whether the pipe, dustbin is fully filled with dust. If it
is, empty the bin.
• Check whether the filter is dirty. If it is, clean the filter.
• Confirm that the voltage provided to the charging stand
matches the requirements of the charging stand.
• Check if the vacuum cleaner is turned on, and then check if
the LED of the battery level indicator is turned on.
• Check if foreign matter (dust) is on the charging terminal.
Remove any foreign matter with a cotton swab or soft cloth.
• When the spinning brush stuck display is turned on, turn off
the vacuum and check whether the brush is clogged with
foreign matter. If so, remove the foreign matter and restart
the vacuum.
• Check if the vacuum cleaner is turned on and then turn it off
and on again.
– For the Soft Action Brush, if the overheating prevention
device of the brush motor operates, it may take about 30
minutes to cool the motor.
Solutions