Frequently Asked Questions - Wiseup WIFI32 Bedienungsanleitung

Frequently Asked Questions

Q1: Why can't I find the camera's WIFI signal on my smartphone or tablet PC?
A1: There are 4 solutions to this problem:
1. Plug the camera into an outlet power supply using the USB cable and power adapter provid-
ed. Wait 3 minutes for the WIFI signal SSID to appear.
2. Reset the camera (See VIII), then wait for the WIFI signal SSID to show up.
3. Keep your phone or mobile device within the camera's WIFI hotspot range, refreshing the
WIFI signal page. It may take up to 3 minutes for the hotspot to become recognizable on your
phone or mobile device's WIFI setting page.
4. Shut off your phone or mobile device's WIFI function for a while, then turn it on to search
again.
Q2: The camera does not record any video to the Micro SD card?
A2: Please power off the camera, take out the Micro SD card and format it, then insert it to the
SD card slot and power on the camera again.
Q3: Why does the WAN mode setup fail?
A3: Please make sure your network is in a good condition. Plus, the WIFI network the camera
is configured with can't be the same to the one that you phone is connected.
Q4: What can I do if I forget the Login password?
A4: Please reset the camera. (See VIII)
Q5: The APP cannot find the camera's UID after choosing "Search (LAN)"?
A5: Ensure your phone or mobile device is still connecting to the camera's WIFI signal. Ensure
your camera is powered by the outlet power supply or the backup battery is fully charged. Note
that we don't recommend you plug the camera into your PC computer for charging. Your
camera will not work properly that way.
Q6: Why live video screen shows up black and a searching circle spins in center but
nothing ever displays?
A6: a. If your camera is connected to a slow WIFI network, wait 10-30 seconds for live video to
re-appear.
b. On the live video page, please select a lower resolution to play.
Q7: Live video is not smooth and clear?