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The waranty conditions:
The warranty covers all faults of the device and its components that have resulted from faulty material or mista-
kes made by processing of the material.
The warranty does not apply to gaskets, sealing cords, insulating materials, fireclay fillings, ignition spirals.
The warranty for the device is subject to the following conditions:
a warranty card fully completed will be submitted to the complaint
the installation of the equipment was carried out by a qualified employee of a professional installation company
assembly and commissioning were confirmed in the warranty card
the device will be used exactly according to the manufacturer's instructions and recommendations which are
listed in the installation manual
if the system has been cleaned before installing and starting the system, the treated heating water and the mo-
unted filter
In the absence of any defect or fault caused by unprofessional operation by the customer, the costs associated
with the work of the serviceman/technician are covered by the person who required for the repair.
The warranty claim expires and does not cover faults and damages that have arisen
from:
damage during transport
breaking the rules about the installation, operating and maintenance instructions from the instructions of use
violent mechanical damage
unprofessional repairs or modifications, unprofessional operation and transportation
if the warranty card is not completed properly
a natural calamity
arbitrary customer's conversion of device
by making a design change or by modifying the text of the warranty certificate
do not carry out a mandatory service visit within a given time
install the device in a dirty and aggressive environment
by clogging or clogging the boiler body with dirt from the system and water
The boiler is not subject of the warranty if:
it is not operated with the prescribed fuel:
for gasification boilers - wood with a humidity content not exceeding 20%, or with a fuel not specified by the ma-
nufacturer
for pellet boilers - wood pellets of 6 mm diameter, max. length 35 mm, according to DIN 51 731-HP 5 or DIN Plus
or EN 14961-2-A1
Regumat ATTACK-OVENTROP will not be installed in the system to ensure that the boiler return temperature is
at least 65 ° C during operation
there is no functional thermostatic valve installed to the boiler for cooling circuit connected to the cooling wa-
ter source
it is not connected to the chimney with the prescribed dimensions specified in the operating instructions
Instructions for complaint:
To make a warranty service, please contact the appropriate serviceman/technician with the following information:
the exact address and contact of the user where the device is installed
the approximate nature of the fault
when and by whom device has been installed and put into operation
device type, serial number and date of manufacture
After completing there will be made a record of reparation and the user will confirm the work.
The serviceman/technician is obligated to keep the user proof of repair. If the Service Officer detects any device in-
terference or other damage and does not carry out the required service inspection, he is required to notify the
user that the repair will be carried at his own expense and at the same time loses his / her entitlement to the next
warranty.
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