Resolving Common Issues
If you find any defect, make sure it is not listed in the below table of most common issues. If you do not
find the answer or have any other questions, contact the supplier's customer support.
Problem
Red indicator in
standby mode is off.
No signal found.
No image, or audio.
"Encoded channel"
message is shown.
Remote control not
working.
Unable to record onto
a USB device.
The box stopped
receiving channels
after being moved to
another room.
Possible cause
Lead unplugged from the socket
Fuse in the device is interrupted
Antenna is not connected.
Incorrect antenna settings
You are in a place without signal
coverage.
Scart/AV/HDMI is not selected on
the input switch of your TV.
The channel is encoded.
The receiver is off.
The remote is not aimed directly
on the device.
The front panel is obstructed.
The batteries in the remote
are flat.
The USB device has incorrect
format.
The USB device has low writing
speed.
Extending the antenna lead
length reduced the signal quality
below functional level.
11
Solution
Check the power supply cable
connection.
Check the fuse
Check the antenna connection.
Relocate the antenna.
Contact a local professional
company.
Switch to the correct input on the
TV control.
Select a different channel for
viewing.
Turn on the receiver.
Aim the remote directly onto the
front panel of the device.
Remove the obstacle screening
the front panel.
Replace batteries.
Format the USB device to NTFS or
FAT32 file format.
Try a higher quality USB device
with higher writing speed.
Use a link amplifier to cover the
losses in the cabling system.
Contact a local professional
company for concrete plan for
your antenna system.