Vari Lite VL3500 Luminaire series Handbuch Seite 3

How To Obtain Warranty Service
A copy of the Vari-Lite Limited Warranty was included in the shipping package for this VARI LITE®
product.
To obtain warranty service, please contact customer service at 1-877-VARI-LITE (1-877-827-4548) /
+1-214-647-7880 or customerservice@genlyte.com and request a Return Material Authorization
(RMA) for warranty service. You will need to provide the model and serial number of the item being
returned, a description of the problem or failure and the name of the registered user or organization. If
available, you should have your sales invoice to establish the date of sale as the beginning of the
warranty period.
Once you obtain the RMA, pack the unit in a secure shipping container or in its original packing box.
Fill out the RMA form included at the end of this manual and place in shipping container along with a
copy of your invoice (if available). Write the RMA number legibly on or near the shipping address
label and return the unit, freight prepaid to:
Vari-Lite
10911 Petal Street
Dallas, Texas 75238 USA
Attention: Warranty Service
As stated in the warranty, it is required that the shipment be insured and FOB our service center.
02.9 678.00 19 0 31-July-2004
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