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  • DEUTSCH, seite 18
Problem
The appliance is not
charging.
FC6827, FC6826, FC6823,
FC6814, FC6813: The mini
turbo brush does not
function properly.
When I use my vacuum
cleaner I sometimes feel
static electricity shocks.

Error codes

Error code
E1
E4
Possible cause
The magnetic connector is
not not connected correctly
to the charging disk or the
adapter is not inserted into
the wall socket properly.
You have not connected the
correct adapter and cord.
The roller brush is blocked.
The roller brush is blocked by
fabric or surfaces during
cleaning.
The mini turbo brush is not
fully closed.
Your vacuum cleaner builds
up static electricity. The lower
the air humidity, the more
static electricity the
appliance builds up.
You vacuumed up fine sand,
lime or a similar substance.
This also causes static
electricity.
Meaning
The appliance is stored or charged at a temperature below 5°C. Move the
appliance to a warmer room. Do not store or charge the appliance at a
temperature below 5°C or above 40°C.
The roller brush in the motorized floor nozzle or in the mini turbo brush has
become blocked and cannot turn freely. Switch off the appliance and check
the roller brush for obstructions.
Solution
Make sure that the magnetic connector
is connected properly to the charging
disk and that the adapter is inserted into
the wall socket properly.
Make sure that you use the correct
adapter and cord.
If you have checked the above and the
appliance still does not charge, take it to
a Philips service center or contact the
Consumer Care Center.
Remove hairs from the brush with a pair
of scissors (see user manual).
Keep the mini turbo brush aligned with
the surface and do not push the turbo
brush into soft surfaces.
Make sure that the top and bottom
parts of the mini turbo brush are
properly connected and there is no gap
between the two parts. Check if the
locking ring is in closed position (see
user manual).
Discharge the appliance by frequently
holding the tube against other metal
objects in the room (for example the
legs of a table or chair, etc.). You can
also raise the air humidity level in the
room.
Empty the dust container and clean the
filter according to the instructions in the
user manual.
English
11

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