Error Diagnostics And Factory Settings - Hager Rts001X Anleitung

RTS001X

Error diagnostics and factory settings

Diagnostic options / factory settings
If problems occur with the Videofon application, different log files can be recorded for diagnostic purposes. Check these options
only if there is specifically a problem and then send us the files generated.
Activate debug log
Logs all registration and communication transactions.
Details on audio problems
Logs audio-specific malfunctions.
Debug log and details on program crashes:
These log files are in the application data folder (User/User-
name/AppData/Roaming/Videofon). It is quickest if you call up
this folder content by entering %appdata%/videofon into the
Windows Explorer.
CrashDumpFree....dmp is a dump for a program crash, and
logfile_xxxxxx....xx.txt is the debug log file
(The crash dump file shown in the figure was generated with an
earlier beta version of Videofon.)
Factory settings
If the Videofon application should be reset to factory settings, the Videofon application must be ended and then the file Config.xml
deleted from the AppData folder (%appdata%/videofon). All settings in Videofon will then be reset when it starts again.
24
Details on program crashes
Logs information about program crashes.
Details on audio problems:
The log files for audio problems are located in the same
folder as the Videofon application and are:
pcminlog.raw pcmlog.raw
skewdci.dmp
If there are problems, send us the logs generated.
We can run an error analysis on them.
Subject to technical changes www.hager.com