Service; Free-Repair - Flysurfer Peak Bedienungsanleitung

13 SERVICE

26
The customer is king at Flysurfer! Not
EN
DE
only do we believe that the customer
should be guided to the right product
before a purchase, but it is also our
view that the customer should be
guaranteed 100% fun and function of
their product over the entire lifespan
of the product. With a worldwide
network of dealers, importers, team
riders, opinion leaders, etc. and of
course the head office team, we want
to offer the best possible post-sales
service to our customers. We will
gladly inform you about the entire
Flysurfer product range, service and
any other questions you may have.
We regularly reach out to Flysurfer
fans and people interested in our
products through our year-round
national and international test events.
The friendly atmosphere and the open,
helpful spirit at the onsite test events
has planted a happy smile on the face
of many satisfied testers countless
different spots arround the globe.
/ / Der Kunde steht bei Flysurfer an
oberster Stelle! Nicht nur vor der
Kaufentscheidung soll durch eine
kompetente Beratung das richtige
Produkt ausgewählt werden, sondern
auch nach ein- oder mehrmaliger
Benutzung soll eine 100-prozentige
Funktion des Produktes und der Spaß
am Sport gewährleistet werden. Mit
einem weltweiten Beratungsnetzwerk
bestehend aus Händlern, Importeuren,
Teamridern, Opinion Leader etc. und
natürlich dem Office Team selbst, wollen
wir den bestmöglichen Service bieten.
Wir alle informieren gern über die
verschiedene Flysurfer Produkte, Leis-
tungen und oft auch über vieles mehr.
Durch nationale wie internationale,
kleine wie große Testveranstaltungen
das ganze Jahr über suchen wir den
direkten Kontakt zu Flysurfer Fans und
denjenigen, die an unseren Produkten in-
teressiert sind. Freundliche Beratungen
am Kitespot oder erste Produkterfah-
rungen bei Testveranstaltungen haben
uns schon viele lachende, überrasch-
te und zufriedene Gesichter an den
unterschiedlichsten Orten dieser Welt
beschert.

13.01 Free-Repair

The Free-Repair is more than just an
example of unrivalled service. Thanks
to the Free-Repair guarantee, every
individual customer can get any dama-
ge to their Flysurfer kite repaired for
free within the first six months of use.
Please register for the Free-Repair
Service within two weeks after the
purchase of your kite. This can be done
by filling out the form at http:/ /www.
flysurfer.com/support/free-repair
The service does not apply to kites that
are used commercially (teaching, rental,
etc) and does not apply to damage re-
sulting from acts of negligence (e.g. con-
tact with obstacles) or damage that has
been done on purpose by the user. In
case of a claim, please contact Flysur-
fer directly, either by email or phone:
✉
support@skywalk.org
☎
+49 8641 6948 30
All further steps will be explained by
our very competent colleagues in the
head office on an individual basis.