Troubleshooting - StarTech TB3DKDPMAW Bedienungsanleitung

• The bandwidth values are approximate and depend on several variables including
the number, type, resolution, and refresh rate of your connected display(s).
• When connecting a display to one of the Thunderbolt 3 USB-C ports, a USB-C video
adapter may be required, depending on the input of your display.

Troubleshooting

If you are experiencing issues, there are some quick tests that you can complete to
narrow down the source of the issue.
Update your computer to use Thunderbolt 3
Visit http://thunderbolttechnology.net/updates
of affected computers. If your computer is listed, then you must update your computer
for its Thunderbolt 3 ports to function properly. To update your computer, follow the
instructions on the website or contact your manufacturer.
Verify that your components are Thunderbolt compliant
1. Make sure that you are using Thunderbolt 3 certified cables.
2. Make sure that the port on your computer is Thunderbolt 3 compliant. Thunderbolt
3 uses the USB-C connector type, but not all USB-C connectors are compatible with
Thunderbolt 3. If you are using a USB-C port that is not Thunderbolt 3 compliant,
switch to a port that is Thunderbolt 3 compliant.
3. Make sure that your peripheral is Thunderbolt compliant. If you're not sure, check
with the manufacturer.
Replace the Thunderbolt cable
• Use the Thunderbolt peripheral with a different cable that is Thunderbolt compliant.
Test the Thunderbolt peripheral
1. Use a second Thunderbolt peripheral, and see if it works. Ideally, the second
peripheral is one that you know works in other setups. If the second peripheral
works in the current setup, then there is probably an issue with the first Thunderbolt
peripheral.
2. Use the Thunderbolt peripheral with a second setup. If it works in the second setup,
then there is probably an issue with the first setup.
Important operation notes
• 5K support can only be achieved using a Thunderbolt 3 5K monitor. DisplayPort 5K
monitors will not work with this docking station.
• Certain monitors may be limited to 4K at 30Hz when connecting through
DisplayPort. These monitors include the following models: Dell P2715Q, Viewsonic
VX2475Smhl-4K, Philips 288P6LJEB, LG 31MU97C-B, Asus PB287Q (these models will
need to be set to 4K at 30Hz)
Instruction manual
and look for your computer in the list
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