Troubleshooting - Ruby Fires RF20 Bedienungsanleitung

Filling the water tank.
When the water tank is empty, flame and smoke effect shuts off, and you will hear 2 audible 'beeps' .
Follow these steps to refill:
1. Press Switch 'A' to (0). (See Fig.2)
2. Pull out the drawer as far as possible by the tab. (See Fig.3)
3. Remove the water tank by lifting upwards and outwards.
4. Place the water tank in sink and remove cap, Anti-clockwise to open. (See Fig.6)
5. Fill tank with filtered tap water with a maximum hardness of 10 dH only. This is necessary to
prolong the life of the flame and smoke producing unit.
In situations with a higher water hardness, the water should be filtered (for example with a Maxtra
filter). Do not use a decalcifier.
6. Screw the cap back on, do not overtighten.
7. Return the tank to the sump, with the tank cap facing down and the flat side of the tank facing
outward.
8. Press Switch 'B' once to turn on flame effect. (See manual control section and Fig.2).
9. Press Switch 'A' to 'ON' ( I ) position. (See Fig.2)
10. Gently push the drawer back in as far as it will go.
Cleaning.
WARNING – ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE CLEANING THE FIRE.
We recommend cleaning the following components once every 2 weeks, particularly in hard water
areas:-
Water Tank, Sump and Seal, Sump lid, Tank cap and seal, Air filter.
For general cleaning use a soft clean duster – never use abrasive cleaners. To remove any accumulation
of dust or fluff the soft brush attachment of a vacuum cleaner should occasionally be used to clean the
outlet grille of the fan fire.
Water tank
1. Remove water tank, as described earlier, put into sink and empty water.
2. Using the supplied brush gently rub the inside surfaces of the cap paying particular attention to the
rubber ring in the outer groove and the centre rubber seal.
3. Put a small quantity of washing up liquid into the tank, refit the cap and shake well, rinse out until all
traces of washing up liquid are gone.
4. Refill with tap water with a maximum hardness of 10 dH only, replace the cap, do not overtighten.
5. Do not use a decalcifier when cleaning the appliance, this may shorten the lifetime of the smoke
unit.

Troubleshooting

Symptom
The flame effect will not start.
The flame effect is too low.
Unpleasant smell when unit is used.
The flame effect has too much smoke.
Main lamps are not working and there
are no flames or smoke.
Water is leaking from tank
Cause
Mains plug is not plugged in.
Switch A is in the 'ON' (I) position, but mode Switch B has not been pressed.
(See Fig.2)
Low water level.
Low voltage connector not connected properly. (See Fig.8)
Flame effect control knob is set too low.
(See Fig.2)
The water in the sump may be too high due to the drawer being opened and
closed a number of times, water tank removed a number of times, or the fire
has been moved.
Metal Disc at the base of Sump might be dirty (See Fig.13)
Dirty or stale water.
Using unfiltered tap water.
Flame effect setting is too high.
There is no water in the tank.
Rubber seal in lid is damaged
Sump
1. Press Switch 'A' to the 'OFF' (0) position
2. Gently pull the drawer out as far as possible. (See Fig.3)
3. Remove the water tank by lifting upwards.
4. Disconnect the electrical connector, located on the left side of the sump, by first loosening the two
retaining screws and gently withdrawing the connector. (See Fig.8)
5. Release the lower sump locking tabs by turning 90º, this allows the sump to be lifted completely
from its location. (See Fig.9)
6. Gently lift up the sump assembly, taking care to keep level so as not to spill any water. Sit the
assembly in the sink. (See Fig.10)
7. Release the two upper sump locking tabs by turning 90º, then lift off the sump lid. (See Fig.11)
8. Carefully tilt, as shown, so that the liquid drains out of the sump. (See Fig.12)
9. Put a small amount of washing up liquid into the sump, and using the supplied brush, gently clean
all surfaces including the metal disc and the rubber seal located in the top grooved surface. Do not
remove the rubber seals. (See Fig.13 and 14)
10. When cleaned, thoroughly rinse the sump with clean water.
11. Clean the outlet surface of the sump lid with the brush and flush out thoroughly with water. (See
Fig.15 & 16)
12. Reverse the above steps to reassemble.
Air filter.
1. Gently pull the drawer out as far as possible. (See Fig.3).
2. Press Switch 'A' to the 'OFF' (0) position (See Fig.2)
3. Remove the tank and place in a sink with the cap facing upwards.
4. Gently slide upwards the air filter plastic holder. (See Fig.17)
5. Remove the filter combination from the plastic holder.
6. Gently rinse with water in the sink and dry with fabric towel before returning.
7. Replace the filter combination making sure that the course black filter is in contact with the plastic
holder. (See Fig.18)
8. Replace the tank.
9. Press Switch 'A' to the 'ON' ( I ) position (See Fig.2).
10. Close the drawer fully.
Recycling.
For electrical products sold within the European Community. At the end of the electrical products
useful life it should not be disposed of with household waste. Please recycle where facilities exist.
Check with your Local Authority or retailer for recycling advice in your country.
After Sales Service
Should you require after sales service, please get in touch with the supplier through whom you
purchased the appliance.
Corrective Action
Check plug is connected to wall socket correctly.
Press Switch B once for flame effect. (See Fig.2)
Check the water tank is full and there is water in the sump.
Check that the connector is inserted correctly. (See Fig.8)
Increase level of flame by turning Control knob C to the left slowly. (See Fig.2)
If water level in the sump is more than 40mm, the sump should be removed and
emptied in the sink.
Clean the Metal Disc with the soft brush supplied. (See Fig.13) See 'Maintenance. '
for a step by step procedure.
Clean the unit as described under maintenance.
Use tap water with a maximum hardness of 10 dH only.
Turn the flame effect Control knob C to the right until it is at minimum and
slowly turn to the left, about ¼ a turn, at a time. Give the flame generator some
time to adjust before increasing. (See Fig.2)
Follow instructions under Maintenance, 'Filling the water tank' .
Check the plug is connected to wall socket correctly.
Switch 'A' Fig. 2 is in the 'ON' ( I ) position.
Press switch 'B' Fig.2 until you can hear one beep only, for flame effect.
Refer to dealer for a replacement seal
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