WARRANTY (1-YEAR PERIOD)
The manufacturer's warranty is void under the following circumstances but not limited to:
- Improper or inadequate maintenance or modification.
- Accident, misuse, abuse, contamination, or other external causes.
- The use of unspecified adapter and accessories.
- Loss or damage in transit.
- Damages that occur as a result of one's failure to follow the instructions.
- This warranty does not apply to expendable or consumable parts and does not extend to
any product from which the serial number has been removed.
CUSTOMER SERVICE
We have an award-winning warranty, exchange, and customer service team that guarantees
hassle-free solutions to any issue you might have within the 24 business hours.
*For defective products or the return of items, please contact us with your order number
within the specified warranty period. DO NOT dispose of any product parts as they may be
required for inspection/repair.
1. Meaning of the crossed-out wheeled bin symbol
The crossed-out wheeled bin symbol means that you are legally obliged to dispose of
these appliances separately from unsorted municipal waste, i.e. old appliances must
be disposed of separately from household waste. Batteries or rechargeable batteries
that are not permanently installed must be removed beforehand and disposed of
separately.
2. Options for returning old appliances
Owners of WEEE can return or collect it within the framework of the possibilities set up
and available by public waste management authorities to ensure proper disposal.
Hereby, Shenzhen Ruiyi Business Technology Co., Ltd. declares that this equipment
complies with Directive 2014/30/EU, Directive 2014/35/EU, Directive 2011/65/EU, The
Electrical Equipment (Safety) Regulations 2016, The Electromagnetic Compatibility
Regulations 2016, Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment Regulations 2012, and other relevant provisions. The full text of the
Declaration of Conformity can be obtained at the following internet address:
https://renpho.eu/pages/compliance-data
TEL: +1(844) 417 0149 (US&CA)
Monday-Friday 9:00AM-4:30PM
1800 MY RENPHO (1800 69 7367) (AU ONLY)
Monday-Friday 9:00AM-6:00PM (AEST)
+44(0)7434 666088 (UK ONLY)
Monday-Friday 9:00AM-5:00PM (GMT)
Email: support@renpho.com (US&CA)
support-au@renpho.com (AU)
support-eu@renpho.com (UK&EU)
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