Troubleshooting
Camera is not Powering On
If your camera is not turning on, please
apply the following solutions:
• Make sure you've turned the power
button on.
• Charge the battery with a DC 5V/2A
power adapter. When the green light is on,
the battery is fully charged.
If these won't work, please contact Reolink
Support.
PIR Sensor Fails to Trigger Alarm
If the PIR sensor fails to trigger any kind of
alarm within the covered area, try the
following solutions:
• Make sure that the PIR sensor or the
camera is installed in the right direction.
• Make sure the PIR sensor is enabled or the
schedule is set up properly and
running.
• Check the sensitivity settings and make
sure it's set up properly.
• Make sure the battery is working.
15
English
• Reset the camera and try again.
If these won't work, please contact Reolink
Support.
Unable to Receive Push
Notifications
If you fail to receive any push notifications
when motion is detected, try the following
solutions:
• Make sure the push notification has been
enabled.
• Make sure the PIR schedule is set up
properly.
• Check the network connection on your
phone and try again.
• Make sure the camera is connected to
the Internet. If the LED indicator under the
camera lens is solid red or flickering red, it
means that your device disconnects from
the Internet.
• Make sure you've enabled Allow
Notifications on your phone. Go to the
System Settings on your phone and allow
Reolink App to send push notifications.
If these won't work, please contact Reolink
Support.
Specifications
PIR Detection & Alerts
PIR Detection Distance:
Adjustable/up to 10m (33ft)
PIR Detecting Angle: 120° horizontal
Audio Alert:
Customized voice-recordable alerts
Other Alerts:
Instant email alerts and push notifications
Important Safety Instructions
(For Battery-Powered Cameras)
Please read the instructions carefully before using the camera. For tips on extending battery
life, visit our support post:
https://support.reolink.com/hc/en-us/articles/360006991893
1. Charge the battery with a standard and high-quality DC 5V battery charger or Reolink
solar panel. It is not compatible with solar panels from any other brands.
2. Replace only with the same or equivalent type of equipment and accessories
recommended by the manufacturer. Using an incorrect type poses an explosion risk.
3. Do not remove a built-in battery from the camera.
4. Charge the battery only in temperatures between
temperatures ranging from
-10°C
and 55°C.
General
Operating Temperature:
-10°C to 55°C (14°F to 131°F)
Weather Resistance:
IP64 certified weatherproof
Size: 98 x 112 mm
Weight (Battery included): 485g (17.1 oz)
0°C
and 45°C. And use it only in
English
16