Guarantee/Customer Service - ZANKER ZAM850X Benutzerhandbuch

Standard Guarantee conditions
We, Electrolux, undertake that if within 12 months
of the date of the purchase this Electrolux
appliance or any part thereof is proved to be
defective by reason only of faulty workmanship or
materials, we will, at our option repair or
replace the same FREE OF CHARGE for labour,
materials or carriage on condition that:
• Appliance has been correctly installed and used
only on the electricity supply stated on the rating
plate.
• Appliance has been used for normal domestic
purposes only, in accordance with
manufacturer's instructions.
• Appliance hasn't been serviced, maintained,
repaired, taken apart or tampered with by
person not authorised by us.
• Electrolux Service Force Centre must undertake
all service work under this guarantee
• Any appliance or defective part replaced shall
become the Company's property.
• This guarantee is in addition to your statutory
and other legal rights.
Exclusions
• Damage, calls resulting from transport, improper
use, neglect, light bulbs, removable parts of
glass, plastic.
• Costs for calls to put right appliance which is
improperly installed, calls to appliances outside
United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those which are
subject to rental agreements.
• Products of Electrolux manufacturer that are not
marketed by Electrolux
Service and Spare Parts
If your appliance requires service or spare parts,
contact your local Service Force Centre:
0870 5 929 929 (Call will be routed to Service
Force Centre covering your postcode area).
For address of local Service Force Centre and
further information, please visit:
www.serviceforce.co.uk
Before calling out an engineer, please ensure you
have read the details under the heading "What to
do if..."
When you contact the Service Force Centre you
will need to give the following details:
Your name, address and postcode, your telephone
number, clear concise details of the fault, model
and serial number of the appliance (found on the
rating plate), the purchase date.
Please note a valid purchase receipt or guarantee
documentation is required for in guarantee service
calls.

GUARANTEE/CUSTOMER SERVICE

Customer Care
For general enquiries concerning your Electrolux
appliance, or for information on Electrolux
products, contact our Customer Care Department
by letter or telephone at the address below or visit
our website at www.electrolux.co.uk
Customer Care Department, Electrolux Major
Appliances, Addington Way, Luton, Bedfordshire,
LU4 9QQ
Electrolux
AEG-Electrolux
Zanussi-electrolux
For Customer Service in The Republic of
Ireland please contact us at the address
below:
Electrolux Group (Irl) Ltd, Long Mile Road, Dublin
12, Republic of Ireland
Tel: +353 (0)1 4090751, Email:
service.eid@electrolux.ie
European Guarantee
This appliance is guaranteed by Electrolux in each
of the countries listed at the back of this user
manual, for the period specified in the appliance
guarantee or otherwise by law. If you move from
one of these countries to another of the
countries listed, the appliance guarantee will move
with you subject to the following qualifications:-
• The appliance guarantee starts from the date you
first purchased the appliance which will be
evidenced by productio of a valid purchase
document issued by the seller of the appliance.
• The appliance guarantee is for the same period
and to the same extent for labour and parts as
exists in your new country of residence for this
particular model or range of appliances.
• The appliance guarantee is personal to the
original purchaser of the appliance and cannot
be transferred to another user.
• The appliance is installed and used in
accordance with instructions issued by Electrolux
and is only used within the home, i.e. is not used
for commercial purposes.
• The appliance is installed in accordance with all
relevant regulations in force within your new
country of residence.
The provisions of this European Guarantee do not
affect any of the rights granted to you by law.
25
Tel: (calls may be recorded for
training purposes)
08705 950 950
08705 350 350
08705 727 727