Warranty Information
Additional 12-month Warranty:
You can enjoy an additional 12-month warranty. Just active your warranty by sending the
product's model name via register@merach.com, or log onto
merachfit.com/pages/warranty-europe and enter your order number (i.e. Amazon) within
the first 14 days of purchase to register your new product for the extended warranty.
If you are unable to provide the order number for your product, please type a short note
in the order number field along with the date you received your product.
Defective Products & Returns:
Should your product prove defective within the specified warranty period, please contact
the Customer Support via support.eu@merach.com with your invoice and order number.
DO NOT dispose of your product before contacting us. Once our Customer Support team
has approved your request, please return the product with a copy of your invoice and
order number.
Customer Support
Your satisfaction is our goal! Should you encounter any issues or have any questions
about your new product, feel free to contact our Customer Support Team via
support.eu@merach.com
TikTok's shop Exclusive after-sales: service@merach.com
US/CA: 1-(877) 3563730 Mon-Fri 8am-5pm (PST)
* Please have your Order ID and serial number (usually on the rear foot pipe) ready
before contacting Customer Support.
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