Troubleshooting
PROBLEM
The product does
not work
Feel too powerful,
uncomfortable,
or tight when
massaging
No heat suddenly
The controller
gets hot
The massage
intensity of each leg
feels different when
using simultaneously
There is an air leakage
If these solutions cannot solve your problem or you encounter any other issues.
Please feel free to contact: support-eu@renpho.com
CAUSE
The power is not connected
or the plug is loose.
Using different specification
of adapter (The power
indicator light doesn't work)
The power switch is not on or
auto shut-off timer turns it
off (The power indicator
flashes green)
Wraps are too tight
Intensity is set too high
Over temperature
protection due to long
time use
The product has likely
been in use for too long
When wearing the
massager, the gap you
leave when tightening the
velcro straps may be
different for each leg
The air hoses have not
been installed properly
EN-07
SOLUTION
Plug in the power cord
correctly
Use the adapter provided
in the package only
Turn on the power switch
1. Choose the lowest
intensity
2. Loosen the Velcro straps
of the corresponding part
3. Press the power button to
turn off
4. Disconnect the air hose
from controller, the airbag
will quickly deflate
Reboot the massager
after it cools down
It is recommended to use this
massager for only 20-30
minutes per session to avoid
OVER USAGE.
After turning off, allow the
massager to cool down
before using again
Try leaving the same gap
when tightening the
massager.
Please carefully reinstall
the air hose by ensuring
the hose is securely
attached.