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RMA
Service
If you think your faytech product has a defect please always contact us directly. Our
trained after sales service specialists can help you to resolve your problems
regarding the LAPSCREEN. Please check the manual and our frequently asked
questions before contacting us – you will usually find an answer to your question.
Please attach your invoice and a detailed description of the issues you are facing with
your LAPSCREEN to your contact E-mail/fax. In reply, you will receive an e-mail/fax
with your RMA number and additional information. For defective accessories that
were content of the original delivery, we usually send you a replacement before
receiving the damaged goods. In case of a defective product, we try to check and
solve the problem within 3 working days after receipt. Make sure that shipping has
been paid before sending the goods back to us. We do not accept postage due
packages at our service centers. Anything shipped with postage due will be rejected.
Within the first 30 days after the purchase of a new faytech product, we will refund the
shipping costs for returned defective products. For the rest of the warranty period, we
will only cover shipping costs for repaired or replaced items that we ship back to you
(one way).
For support outside of China, we work with local representatives / local service
partners together who may work on our behalf in our name. For more information, feel
free to cotact us under the following contact details.
Contact
Global Support: +86 755 89580612
Support Europe: +49 5542 303740
Support North America: +1 646 205 3214
Support India: +91 11 4970 7436
Support Japan: +070 4127 5167
Support E-Mail:
support@faytech.com
Homepage: http://www.faytech.com/
Webpage of RMA: https://rma.faytech.com/en/
Global Headquarters
faytech AG
Bischhäuser Aue 10
37213 Witzenhausen
Germany
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