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The following are examples of potential problems. Completely read through this manual and the
troubleshooting guide table before calling. If you still need help resolving the problem please
contact Customer Service.
NOTE: Vehicle should be turned off and fully charged before doing troubleshooting.
Problem
Vehicle does not
run when switch is
activated
Vehicle does not run
very long or runs
sluggishly
Vehicle makes loud
noise when in use
Loud grinding or
clicking noises coming
from motor or gear box
Battery will not
recharge
Charger feels warm
when recharging
14

Troubleshooting Guide

Possible Cause
Battery wires not connected
or are loose
Battery low on power
Battery Charger still plugged
in
Thermal fuse has tripped
Battery is dead
Electrical system or motor is
damaged
Battery is undercharged.
Battery is old and cannot be
fully charged
Vehicle is overloaded
Vehicle is being used in harsh
conditions
Chain is dry (on chain drive
models)
Motor or gears are damaged
Drive Wheel is partially
engaged
Battery connector or adapter
connector is loose
Charger is not working
Battery is dead
This is normal and not a cause
for concern
Solution
Connect battery wires according to assembly
instructions.
Check that the battery connectors are firmly
plugged into each other. If wires are loose
around the motor call Customer Service.
Recharge battery (see Battery: Recharge
interval and time)
Unplug Battery Charger from unit and wall
Let Fuse reset
Replace battery (see Battery: Replacement
and Disposal)
Call Customer Service.
Check that the battery connectors are firmly
plugged into each other when recharging (see
Battery: Recharge interval and Time)
Replace battery (see Battery: Replacement
and Disposal)
Reduce weight on vehicle (see user
requirements and Safety Warnings)
Avoid using vehicle in harsh conditions (see
User Requirements and Safety Warnings)
Lubricate chain with light oil.
Call Customer Service.
Check drive wheel - to motor engagement.
Check that the battery connectors are firmly
plugged into each other.
Check that the battery charger is plugged into
a working wall outlet.
Replace battery.
If excessively hot, unplug and replace.
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