11.6 Why doesn't the APP display the map after cleaning is completed?
In cases where the connection between the pool floor and walls is curved or the pool shape is too
complex, the robot will switch to DeepSense Mode for a better cleaning.
The robot encountered interference and interrupted its cleaning process while cleaning along the
edges.
These situations can result in incomplete map information for the robot.
11.7 How to perform OTA (Over-The-Air) upgrades?
To perform OTA upgrades, please follow these steps:
Connect your robot to the APP.
Access the "Settings" menu in the APP and navigate to the "Firmware Upgrade" section.
Follow the prompts to initiate the upgrade process. During the upgrade, please make sure:
The robot remains connected to the charge dock or is in a charging state.
The robot's battery level is sufficient (you can check the App for details).
Both your phone and the robot have access to a stable network connection.
11.8 Why is the robot offline?
Weak Wi-Fi signal: the robot is far away from the area of Wi-Fi signal or it enters the water, causing
the network to disconnect. The robot will connect automatically when the signal is restored.
Device shutdown: the robot automatically shuts down when it runs out of power. After charging and
powering on, the robot will connect automatically.
Device is connected by another account: the robot has been connected by another user. You can reset
its Wi-Fi and connect again.
Router related: If the router is rebooting, if there are changes to the router's Wi-Fi name or password,
or if the router has blacklisted the device, please address these issues first to determine if the device
comes back online. If the issue persists, reset the Wi-Fi and reconnect.
11.9 Why does the robot stop at the pool floor and not move?
Please check if the robot is in ECO mode. In this mode, the robot will stop at the pool floor after completing
the cleaning and wait there. It will clean again every other day.
11.10 Why can't the robot be charged?
Please check if the robot is properly plugged in.
Ensure that the robot is correctly positioned on the charge dock.
Examine whether the charging pins of the dock and the robot are rusted or soiled.
If so, please clean them before attempting to charge again.
11.11 Why is there noise before the robot starts cleaning and finishes cleaning?
This is normal. The robot is draining, and it is expected to last for about 3 minutes.
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