Troubleshooting - Phoenix Contact CLIPLINE UM IA THERMOMARK S1 Anwenderhandbuch

Table 6-2

Troubleshooting

Error
The printer is on, but the LEDs do not light up.
LED lights up red after printing (Power/Status).
The print cycle is completed, but nothing is
printed.
The label media has become jammed during
printing.
Only certain parts are printed and the printout
is incomplete.
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6.2 Troubleshooting
Remedy
– Check the mains connection.
–
– Check whether the printer is out of ink ribbon or label
media.
– Check whether the label media is jammed.
– Insert a suitable ink ribbon or label media. Check whether
the print mechanism is closed (the thermal print head
may not be positioned correctly).
– Check whether the print media sensor is obstructed.
– Check whether the cutter is operating normally and
whether any actions have not been carried out (if the
cutter is installed).
– Make sure that the label media has been inserted
correctly.
– Make sure that original Phoenix Contact labels and ink
ribbons are used.
– Select the correct printer driver.
– Select the correct label media and the appropriate print
mode.
– Remove the paper jam.
– If label media is stuck to the thermal print head, remove
it and clean the head with the cleaning pen supplied.
– Check whether label media is stuck to the thermal print
head and remove, if necessary.
– Check the application software for errors.
– Check for errors in the start position setup.
– Check the ink ribbon for creases.
– If the ink ribbon can no longer be fed through correctly,
the pressure roller is worn out and must be replaced.
Please contact your supplier.
– Check the power supply.
Check for errors in the software setup or print commands.
Troubleshooting
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PHOENIX CONTACT