Sterling Power BBW1260 Bedienungsanleitung Seite 13

Customer Service & Warranty
Your 100 % satisfaction is our goal. We realise that every customer and circumstance is unique. If
you have a problem, question, or comment please do not hesitate to contact us. We welcome you to
contact us even after the warranty and return time has passed.
Product Warranty:
Each product manufactured by Sterling Power comes with at least a 2 year limited factory warranty.
Certain Products have a warranty period of time greater than 2 years. Each product is guaranteed
against defects in material or workmanship from the date of purchase. At our discretion, we will repair
or replace free of charge any defects in material or workmanship that fall within the warranty period of
the Sterling Power product. The following conditions do apply:
- The original receipt or proof of purchase must be submitted to claim warranty. If proof
cannot be located a warranty is calculated from the date of manufacture.
- Our warranty covers manufacture and material defects. Damages caused by abuse, neglect,
accident, alterations and improper use are not covered under our warranty.
- Warranty is null and void if damage occurs due to negligent repairs.
- Customer is responsible for inbound shipping costs of the product to Sterling Power either
in the USA or England.
- Sterling Power will ship the repaired or warranty replacement product back to the purchaser
at their cost.
If your order was damaged in transit or arrives with an error, please contact us ASAP so we may take
care of the matter promptly and at no expense to you. This only applies for shipping which was
undertaken by our company and does not apply for shipping organised by yourself. Please do not
throw out any shipping or packaging materials.
All returns for any reason will require a proof of purchase with the purchase date. The proof of
purchase must be sent with the returned shipment. If you have no proof of purchase call the vendor
who supplied you and acquire the appropriate documentation.
To make a claim under warranty, call our customer care line number can be found on www.sterling-
power.com and www.sterling-power-usa.com We will make the best effort to repair or replace the
product, if found to be defective within the terms of the warranty. Sterling Power will ship the repaired
or warranty replacement product back to the purchaser, if purchased from us in England or USA
Please review the documentation included with your purchase. Our warranty only covers orders
purchased from Sterling Power. We cannot accept warranty claims from any other Sterling Power
distributor. Purchase or other acceptance of the product shall be on the condition and agreement that
Sterling Power USA LLC and Sterling Power LTD shall not be liable for incidental or consequential
damages of any kind. Some states may not allow the exclusion or limitation of consequential
damages, so, the above limitations may not apply to you. Additionally, Sterling Power USA and
Sterling Power LTD neither assumes nor authorizes any person for any obligation or liability in
connection with the sale of this product. This warranty is made in lieu of all other obligations or
liabilities. This warranty provides you specific legal rights and you may also have other rights, which
vary from state to state. This warranty is in lieu of all other, expressed or implied.
Sterling Power USA
Sterling Power Products Ltd
Warranty Service Center
Unit 8, Wassage way
Hampton lovett ind est 406 Harold Dow Highway,
Suite#4
Droitwich
Eliot, ME 03903
Worcestershire
Phone: 207-226-3500
ENGLAND WR9 0NX
Fax: 207-226-3449
Tel : 01905 771771
Fax: 01905 779434 www.sterling-power-usa.com
www.sterling-power.com
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