Troubleshooting
Sprite is unable to connect
correct
password
t is possible that your WiFi router is too far away We recommend
of at least 2 bars on your phone It is also possible that your router is an old
one and runs on Wireless-B (11Mbps) Sprite only supports the newer
standards, namely Wireless-N, Wireless-G and Wireless-AC
2 In the app, select WEP mode below the password field If your router is using
WEP encryption
3 Double check the password You should enter the password of your home
WiFi, not the password of your Netro account
4 Make sure your router has access to the internet and it IS not blocking port
1883 which ISreserved for MOTT Rebooting the modem might help
5 Sometimes, rebooting your router can resolve some connection issues
During the Wi-Fi setup, after I input the password,
starts to blink quickly.
That means your Sprite is unable to contact the Netro server
from your router and change back to its host mode in a few seconds.
see the above question for solution.
During the Wi-Fi setup, my phone cannot find the Wi-Fi
network
"Netro_lRC
Please press the RST button for less than 1 second, make sure Sprite is in
host mode and the LED is blinking slowly(once
to my home Wi-Fi even if the
is entered.
XXX" hosted by Sprite.
It will disconnect
per second)
a signal
Sprite
Please
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