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5
Pre-Tech Support Checklist
Pre-Tech Support Checklist
If the following symptoms appear while using the product, check again.
It may not be a malfunction.
Symptom
The screen stays
y Check if the device connected to the monitor supports
DisplayPort Alternate Mode
blank or connection is
(DP Alt Mode) and USB Power Delivery(USB PD).
unstable.
The power does not
y Check if you can properly connect the device to the
monitor using the USB-C™ cable that comes with the
turn on.
monitor.
The monitor's
y This phenomenon occurs when the signal sent from the
PC exceeds the horizontal or vertical frequency range.
supported frequency
Refer to the Factory Mode settings and reset the
range has been
frequency.
exceeded.
The screen looks
y Setting the screen resolution to any other than the
unclear.
recommended (optimal) resolution may result in blurry
text or dimming, cropping, or tilting of the screen. Use
the recommended screen resolution setting.
Screen burn-in
y Note that having a fixed screen on for an extended
period of time may cause damage to the display and
remains even when
lead to screen burn-in.
power is off.
y To use the monitor for a long time, use a screensaver.
There are spots on
y You may see a few pixel spots (red, green, blue, white,
the screen.
black) on the screen while using the monitor. This is a
normal phenomenon of an LCD screen. This is unrelated
to the monitor performance and is not an abnormality.
Cause and Solution
Appendix
Product Specifications
Display
40.6 cm IPS LCD
Color Depth
16.7 million colors (8 bits)
Maximum
Resolution
Resolution
Recommended
Resolution
Display Standard
DisplayPort Alternate Mode (DP Alt Mode)
Supported
Rated
Power
Power
Consumption
Operation
Environment
Storage
With a folio
Dimensions
cover
(not including
Without a folio
package)
cover
With a folio
Weight
cover
(not including
Without a folio
package)
cover
2560 x 1600 @ 60 Hz
2560 x 1600 @ 60 Hz
5 V
2 A
0
Operation mode: 8 W general (factory
default)*
Temperature
0 °C to 40 °C
Humidity
Lower than 80 %
Temperature
-20 °C to 60 °C
Humidity
85 % or lower
362 (width) x 249 (height) x 11.3 mm
(thickness)
360 (width) x 245.5 (height) x 8.3 mm
(thickness)
Approx. 990 g
Approx. 670 g
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