Working Advice; Maintenance And Service; After-Sales Service And Application Service - Bosch GAL 12V-20 Professional Originalbetriebsanleitung

OBJ_BUCH-3337-002.book Page 8 Wednesday, November 29, 2017 3:11 PM
8 | English
When the battery is not inserted, continuous lighting of the
battery charge indicator 2 indicates that the mains plug is in-
serted in the socket and that the battery charger is ready for
operation.
Troubleshooting – Causes and Corrective
Measures
Cause Corrective Measure
Continuous lighting of the battery charge indicator 2
No charging procedure possible
Battery not (properly) insert- Properly insert battery into
ed battery charger
Battery contacts contami- Clean the battery contacts
nated (e.g. by inserting and remov-
ing the battery several times)
or replace the battery
Battery pack defective Replace the battery
Battery charge indicator 2 does not light up
Mains plug of battery charger Insert mains plug (fully) into
not plugged in (properly) the socket outlet
Socket outlet, mains cable or Check the mains voltage; have
battery charger defective the battery charger checked
by an authorised after-sales
service agent for Bosch power
tools

Working Advice

With continuous or several repetitive charging cycles without
interruption, the charger can warm up. This is not meaningful
and does not indicate a technical defect of the battery charg-
er.
A significantly reduced working period after charging indi-
cates that the battery is used and must be replaced.

Maintenance and Service

If the replacement of the supply cord is necessary, this has to
be done by Bosch or an authorized Bosch service agent in or-
der to avoid a safety hazard.

After-sales Service and Application Service

Our after-sales service responds to your questions concern-
ing maintenance and repair of your product as well as spare
parts. Exploded views and information on spare parts can al-
so be found under:
www.bosch-pt.com
Bosch's application service team will gladly answer questions
concerning our products and their accessories.
In all correspondence and spare parts orders, please always
include the 10-digit article number given on the nameplate of
the product.
1 609 92A 43K | (29.11.17)
Great Britain
Robert Bosch Ltd. (B.S.C.)
P.O. Box 98
Broadwater Park
North Orbital Road
Denham
Uxbridge
UB 9 5HJ
At www.bosch-pt.co.uk you can order spare parts or arrange
the collection of a product in need of servicing or repair.
Tel. Service: (0344) 7360109
E-Mail: boschservicecentre@bosch.com
Ireland
Origo Ltd.
Unit 23 Magna Drive
Magna Business Park
City West
Dublin 24
Tel. Service: (01) 4666700
Fax: (01) 4666888
Australia, New Zealand and Pacific Islands
Robert Bosch Australia Pty. Ltd.
Power Tools
Locked Bag 66
Clayton South VIC 3169
Customer Contact Center
Inside Australia:
Phone: (01300) 307044
Fax: (01300) 307045
Inside New Zealand:
Phone: (0800) 543353
Fax: (0800) 428570
Outside AU and NZ:
Phone: +61 3 95415555
www.bosch-pt.com.au
www.bosch-pt.co.nz
Republic of South Africa
Customer service
Hotline: (011) 6519600
Gauteng – BSC Service Centre
35 Roper Street, New Centre
Johannesburg
Tel.: (011) 4939375
Fax: (011) 4930126
E-Mail: bsctools@icon.co.za
KZN – BSC Service Centre
Unit E, Almar Centre
143 Crompton Street
Pinetown
Tel.: (031) 7012120
Fax: (031) 7012446
E-Mail: bsc.dur@za.bosch.com
Bosch Power Tools