Troubleshooting - Xiaomi Mi 2 Ultra Benutzerhandbuch

Mop Pad
* After-each-use cleaning is recommended.
1. Pull the mop pad off the water tank to remove it.
2. Clean and dry the mop pad.
CAUTION:
· Remove the pad from the water tank before cleaning it, and make sure dirty water does
not flow back into the water outlet to avoid clogging.
· Do not press too hard on the mop pad, as this can hinder its performance. Pad should be
cleaned before each use.
· It is recommended to change the mop pad every 3 to 6 months.
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Charging Dock
* Clean it as needed.
Clean the contacts of the charging dock with a soft cloth.
Battery
The vacuum-mop contains a high-performance lithium-ion battery pack.
Please ensure that it remains well-charged during daily use to maintain
optimal battery performance.
Note:
If the vacuum-mop is not used for an extended period, turn it off and put
it away. To prevent damage from over-discharging, the vacuum-mop should be
recharged at least once every three months.

Troubleshooting

Issue
The vacuum-mop's battery may be low when the ambient temperature is below 0°C or above 40°C,
What should I do when the vacuum-mop does
please only use the vacuum-mop in environments with a temperature in the range of 0–40°C. Please
not turn on?
charge it before use.
Check whether the power cord is properly plugged into both the charging dock and the power
What should I do when the vacuum-mop does
outlet, and make sure the charging contacts are clean. If not, please wipe the charging contacts on
not charge?
both the dock and the vacuum-mop clean with a dry cloth.
Check whether there are too many obstacles around the charging dock, place the dock in a location
Why doesn't the vacuum-mop return to the
without any obstacles around it. Make sure there are no obstacles within 0.5 meters on both sides,
dock to charge?
nor within 1.5 meters in front of the charging dock. Please clean the dock's signaling area.
What should I do when the vacuum-mop does
Turn off the vacuum mop, and turn it on again.
not work as expected?
Why does the vacuum-mop make a strange A foreign object might be caught in the brush, side brush, or one of the main wheels. Stop the
noise? vacuum-mop and remove any debris.
Please check whether the dust compartment is full, if so, empty it. Furthermore, please check the
Why doesn't the vacuum-mop clean as
filter and clean it if necessary, and also check whether there is anything wrapped around any of the
efficiently as before, or leave dust behind?
brushes.
Something is wrong with the Wi-Fi connection. Reset the Wi-Fi, then try reconnecting.
Location permissions are not enabled. Please ensure your device has location permissions enabled
for the Mi Home/Xiaomi Home app.
What should I do when the vacuum-mop
The Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage.
cannot connect to Wi-Fi?
The vacuum-mop does not support a 5 GHz Wi-Fi connection. Make sure the vacuum-mop is
connected to a 2.4 GHz Wi-Fi connection.
The Wi-Fi network user name or password is incorrect. Make sure the user name and password used
to connect to your Wi-Fi network are correct.
Possible Cause and Solution
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