Troubleshooting - Samsung HW-S50A Bedienungsanleitung

13 TROUBLESHOOTING

Before seeking assistance, check the following.
Soundbar does not turn on.
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
; After removing the power cord, insert it
again.
; Remote the power cord from the external
device and try again.
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page10.)
In case the remote control does not work.
; Point the remote directly at the Soundbar.
; Replace the batteries with new ones.
Soundbar does not output any sound.
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home (
Settings ( ) → Sound → Sound Output →
Select Soundbar)
; The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
; Remove the power cord completely,
reconnect, and turn the power on.
; Reset the product and try again.
(See page 41.)
In case the TV is not connected via HDMI
(ARC).
; Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page 22)
; Connection may not be possible due to the
connected external device (set-top box,
game machine, etc.). Directly connect the
Soundbar.
; HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home (
→ External Device Manager → Anynet+
(HDMI-CEC) ON)
Soundbar does not connect via Bluetooth.
; When connecting a new device, switch to
Bluetooth Pairing for connection. (Press the
PAIR button on the remote control or
press the
for at least 5 seconds.)
; If the Soundbar is connected to another
device, disconnect that device first to
switch the device.
; Reconnect it after removing the Bluetooth
speaker list on the device to connect.
) →
(Samsung TV: Home (
→ Sound → Sound Output → Bluetooth
Speaker List)
; Remove and reconnect the power plug,
then try again.
; Reset the product and try again.
(See page 41.)
ENG - 42
) → Settings ( ) → General
(Source) button on the body
) → Settings ( )