Bose SMART SOUNDBAR 900 Bedienungsanleitung Seite 57

SYMPTOM
Alexa doesn't
respond
Preset doesn't
respond
Soundbar doesn't
connect to a Bose
SoundLink Bluetooth
speaker or Bose
headphones
Tr ou BL e s H o oTi n G
SOLUTION
Make sure the Microphone off light isn't glowing red. To turn on the
microphone, see page 33.
Make sure Alexa has been set up using the Bose Music app
(see page 28).
NOTE: The soundbar must be set up and connected to your Wi-Fi
network using the Bose Music app.
Connect your mobile device to Wi-Fi.
Make sure you're in a country where Amazon Alexa is available.
Make sure you are using the most up-to-date version of the
Alexa app.
Make sure your mobile device is compatible.
Make sure the wake word is enabled (see page 32).
Remove Alexa from the soundbar using the Bose Music app. Add
Alexa again.
Make sure you say the name you assigned in the Bose Music app. If
multiple soundbars have the same name, use the name assigned in
the Alexa app or change the name in the Bose Music app.
If using Voice4Video:
• Make sure there are no obstructions between the soundbar, your
TV, and/or cable or satellite box.
• Make sure the soundbar is connected using the HDMI cable (see
page 61).
• Make sure you have set up this feature using the Bose Music app
and connected your TV and/or cable or satellite box.
• Make sure you have entered your postal code and service provider
for your cable/satellite box.
Alexa may not support your request. New features are
added periodically.
For additional support, visit:
Make sure the preset has been set (see page 37).
Make sure that your speaker or headphones are powered on, within
30 ft (9 m) of the soundbar, and ready to connect to another device.
For more information, refer to your product owner's guide.
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