Troubleshooting - COMFORTPOOL FORTE 19 Bedienungsanleitung

8. Troubleshooting

Problem
At the start the pump is
running but not pumping
water into the pool.
The pressure gauge shows
a pressure exceeding 1.0
bar.
Pressure is too low.
Water escapes from
backwash valve.
Leaking filter connection
(between filter and top
valve).
The pump is not running.
Sand in the pool.
Possible cause
▪ Air trapped inside suction hose.
▪ Pump is not placed at ground level of
the pool.
▪ No water passing through hoses.
▪ Dirty filter sand.
▪ Hose/skimmer/valve can be blocked
by leaves or debris.
▪ Gasket around the valve is dirty.
▪ Grit in the gasket.
▪ Damaged gasket or sand.
▪ Filter pump is deactivated by filter
timer or filter control.
▪ Plug is not connected.
▪ The HFI device turns the pump off.
▪ Damaged pump motor.
▪ If the filter sand is new, there may be
small grains which are washed out of
the filter tank.
Solution
▪ Pump must be located at ground level, below the water
line.
▪ Prime the hoses.
▪ Carry out a backwash.
▪ Clean hose, skimmer, and valve.
▪ Check hose connections for air.
▪ Remove the valve and clean the gasket.
▪ Inspect the gasket and replace if necessary.
▪ Check the settings.
▪ Connect the plug.
▪ Turn on the HFI device. If it immediately turns itself off
again the pump of the HFI device is damaged.
▪ Replace the pump.
▪ Carry out repeated backwash until the backwash
return water is completely clear.
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