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If your product does not comply with relevant statutory guarantees, you may
be entitled to a replacement or refund for a major failure or may be entitled
to recover costs for an amount for the reduction in the product's value and in
some cases compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have your product repaired or replaced if it fails to be
of acceptable quality and the failure does not amount to a major failure. For
Australia, please contact TAG Heuer Australia at LVMH & Jewelry Australia, Level
4, Rialto North Tower, 525 Collins Street Melbourne VIC 3000 Australia for any
guarantee enquiries.
You may also call our Customer Service Centre (phone numbers can be found
online at http://customer-service.tagheuer.com).
- Brazil
This International Limited Guarantee is in addition to the mandatory rules and
guarantees provided in the Brazilian Consumer Defence Code – CDC (Law No.
8078/90, as amended). We strongly recommend you consult the provisions of
the CDC.
TAG Heuer and its official Customer Service Centers, to the extent permitted by
Brazilian law, shall have sole discretion to decide to elect one of the three alter-
natives (i) repair, (ii) replace or (iii) refund your product under the International
Limited Guarantee. Also, to the extent permitted by Brazilian law, TAG Heuer
shall not be liable for any incidental, special, punitive or consequential damages.
- Mainland China
Your product comes with guarantees that cannot be excluded under the laws of
China, including Consumer Protection Law.
- France
This International Limited Guarantee is in addition to other rights and remedies
available to you under French law, which cannot be excluded. With respect to the
above mentioned International Limited Guarantee, "when the buyer asks the seller
to carry out repairs covered by his commercial guarantee upon the acquisition and the
reparation of a movable asset, the period of any resultant shutdown of seven days or
longer shall be added to the unexpired term of the guarantee. The said period shall
run from the time when the buyer requests assistance or the time when the product
in question is taken out of service pending repair, should this be subsequent to the
request for assistance" (article L217-16 of the French Consumer Code).
Notwithstanding anything to the contrary in the International Limited Guarantee,
in addition to the International Limited Guarantee, TAG Heuer is liable for the
French legal (i) guarantee of conformity described in articles L217-4 to L217-13
of the French Consumer Code, and (ii) guarantee against hidden defects in the
conditions set out in articles 1641 to 1648 and 2232 of the French Civil Code.
With respect to the guarantee against hidden defect, according to article 1641
of the French Civil Code "the seller is bound to a guarantee against hidden defects
in the thing sold that render it unfit for its intended use, or that so impair its use that
the buyer would not have bought it, or would only have given a lesser price for it if he
had known of the defects", and to the first paragraph of article 1648 of the same
Code "an action resulting from redhibitory defects must be brought by the buyer
within two years from the discovery of the defect".
With respect to the guarantee of conformity, according to articles L217-4 and
L217-5 of the French Consumer Code "the seller shall deliver a product which con-
forms to the contract and is held liable for any lack of conformity which exists upon
delivery. He is also held liable for any lack of conformity caused by the packaging or
the assembly instructions, or the installation if he assumed responsibility therefor or
had it carried out under his responsibility" and "the product conforms to the contract:
1. If it is suitable for the purpose usually associated with such a product and, if appli-
cable: -if it corresponds to the description given by the seller and has the features that
the seller presented to the buyer in the form of a sample or model; - if it has the features
that a buyer might reasonably expect to have considering the public statements made
by the seller, the producer or his representative, including advertising and labeling;
2. Or if it has the features defined by mutual agreement between the parties or is
suitable for any special requirement of the buyer which was made known to the
seller and which the latter agreed to". In addition, an "action resulting from a lack
of conformity lapses two years after delivery of the product" (article L217-12 of the
French Consumer Code).
- Germany
The conditions of the International Limited Guarantee do not apply to
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