Warranty Information - Lenovo ThinkPad eSATA/USB Secure Hard Drive Handbuch

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All manuals and user guides at all-guides.com
CONSUMERS UNDER NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER
GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
European Economic Area (EEA)
Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation, Lenovo
(International) B.V., Floor 2, Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this warranty for
Lenovo hardware products purchased in EEA countries may be obtained in any EEA country in which
the product has been announced and made available by Lenovo.

Warranty Information

Country or Region of
Product Type
Purchase
Warranty Period
Type of Warranty Service
ThinkPad eSATA/USB
Worldwide
3 years
1, 4
Secure Hard Drive
If required, your Service Provider will provide repair or exchange service depending on the type of
warranty service specified for your product and the available service. Scheduling of service will depend
upon the time of your call, parts availability, and other factors.
A warranty period of three (3) years on parts and one (1) year on labor means that Lenovo will provide
warranty service without charge for:
a. parts and labor during the first year of the warranty period (or a longer period as required by law);
and
b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service
Provider will charge you for any labor provided in performance of the repair or replacement in the
second and third years of the warranty period.
Types of Warranty Service
1. Customer Replaceable Unit ("CRU") Service
Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU
information and replacement instructions are shipped with your product and are available from Lenovo
at any time upon request. CRUs that are easily installed by you are called Self-service CRUs, while
Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is
your responsibility. You may request that a Service Provider install Optional-service CRUs under one of
the other types of warranty service designated for your product. An optional service offering may be
available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list
of CRUs and their designation in the publication that ships with your product or at www.lenovocom/
CRUs. The requirement to return a defective CRU, if any, will be specified in the materials shipped with
a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and
a container will be included with the replacement CRU; and 2) you may be charged for the replacement
CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt
of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your location.
You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product.
For some products, certain repairs may require your Service Provider to send the product to a designated
service center.
B-4
ThinkPad eSATA/USB Secure Hard Drive User Guide

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