Chapter 4. Troubleshooting
This section contains troubleshooting information for the secure hard drive. If you encounter any of the
following problems when using the secure hard drive, refer to the corresponding answers.
Q: How do I use the secure hard drive for the first time?
A: You can use it in one of the following ways:
v Enter the Admin Mode with 12345678 (default Admin Password). Then you are able to change the
Admin Password or create a User Password.
v Directly enter the secure User Mode with 12345678 (default Admin Password) to use the secure hard
Q: Why could I not enter the User Mode after I attached the secure hard drive to the computer and
entered the correct password?
A: Because the secure hard drive needs several seconds to be ready for password input. To solve the
problem, wait for several seconds after you attach the secure hard drive to the computer, and then enter
Q: What can I do if I forget the User Password?
A: You can create a new User Password. To create a new User Password, do the following:
1. Enter the Admin Mode using the Admin Password .
2. Delete the previous User Password. See "Deleting the User Password" on page 1-9.
3. Create your new User Password. See "Adding a new User Password" on page 1-9.
Q: What can I do if I forget the Admin Password?
A: There is no other way to retrieve the Admin Password except a complete reset of the secure hard
drive. After a complete reset, all data will be lost and you will need to initialize, allocate, and format the
secure hard drive manually. Then you will be able to use the default Admin Password 12345678.
Q: Why did the operating system not recognize the secure hard drive after I completely reset the
computer and entered the User Mode?
A: You need to initialize, allocate, and format the secure hard drive manually. For more information, refer
to "Initializing and formatting the secure hard drive after a complete reset" on page 1-10.
Q: Can I initialize and format the secure hard drive with a Windows user account?
A: No, this is a Windows limitation. You must use the Admin account to initialize and format the secure
Q: How do I use the secure hard drive without a password?
A: As a full disk encryption product, the secure hard drive can never be used without a password.
Q: What encryption algorithm is used in this product?
A: AES 256 bits algorithm.
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