Troubleshooting - Auerswald COMfortel H-500 Benutzerhandbuch

Setting up the Base
Desk phone with headset port
AUX
Desk phone without headset port
AUX
Operating Instructions
Please note:
The COMfortel™ H-500 is factory paired out of the box. However, if after
charging your headset the visual indicator is not lit and you cannot hear a dial
tone, please follow the instructions below.
Factory default setup: Pairing
(Make sure that headset is placed on the charging cradle before the power is
turned on. If the headset is not placed on the charging cradle, the base unit will
not get into pairing mode).
- Place the headset on the charging
cradle.
- Plug the power adapter DC
jack into the back of the base
unit (the pairing process will
automatically start) and the
telephone indicator will start
blinking.
- Press the 'mute button' of the
headset until the LED of the
headset is blinking.
- When pairing is complete, you
will hear a beep sound and the
LEDs on the base unit and the
headset will turn off.
Auto Set-up:
Once your headset has been paired to
your desk phone, you need to make
an external test call and over the first
3 minutes of the call, the headset will
configure to factory settings. If this fails,
then slide the compatibility switch to the
alternate position and repeat the process.
- Press the call hook on/off switch to make a call.
- Select compatibility switch '1' or '2' position
until you can hear the dial tone.
- Adjust speaker and microphone volume to suit your requirement.
- Press the call hook on/off switch to end a call.
- Plug the supplied telephone
cord into the desk phone port
of the base unit (charging
cradle).
- Connect the telephone cord
to the headset port of the
desk phone.
- Test the headset on a call for
at least 3 minutes, allowing it
to self-configure for optimal
performance.
- Follow the fine tuning
instructions to achieve
optimum sound.
(only for telephones without DHSG/EHS)
- On the desk phone, unplug the
handset cord from the phone.
- Plug the handset cord into the
handset port on the base unit
(charging cradle).
- Plug the telephone cord into
the telephone port on the base
unit (charging cradle) and plug
the other end of the telephone
cord into the handset port on
the desk phone.
Compatibility Switch
DHSG/EHS Adapter
The DHSG/EHS adapter enables an incoming
call to be answered or ended remotely by
using the call hook on/off switch on the
headset.
AUX
RJ-45 RJ-9
EHS-3
RJ-45
Trouble Shooting
1. Cannot hear a dial tone
• Check the visual window is green. Check the microphone mute is 'OFF'.
• Please check the cable connection between the base unit and your desk
phone.
• Check that the power adapter is plugged in and has power.
• Please check the compatibility switch. Adjust compatibility switch until you
can hear the dial tone.
2. Microphone transmitted volume (TX) is low / dead
• Make sure that the microphone (TX) mute function is deactivated.
• Check the position of the boom arm and make sure that the microphone
is placed as close as possible to your mouth (approx. 2 fingers distance).
• Adjust the microphone (TX) volume on the side of base unit.
3. Buzzing sound on the headset
• Telephone may not be fully immune to the radio transmission between
your headset and base unit. To overcome this problem, move the base unit
to at least 30 cm/12" away from the phone.
4. Headset echoes
• Adjust the telephone's volume. If necessary, adjust your microphone
volume on the headset to a lower setting.
5. DHSG/EHS doesn't work with the telephone
• Make sure the telephone is compatible with the wireless headset.
Refer to the DHSG/EHS guide.
6. Headset was working, but it has stopped
• Headset may need pairing to the base unit again. Refer to the Chapter
'Factory default setup: Pairing' in the 'Operating Instructions'.
• Headset battery may be dead. Return the headset to the charging cradle
on the base unit for charging.
Please contact your Auerswald representative for further support.
Call hook on/off
The EHS-3 adapter included
with your headset has an RJ-45
connected to RJ-45 and RJ-9
connectors.