Troubleshooting - Olivetti OLIBOARD-T Benutzerhandbuch

TROUBLESHOOTING

1. If a message is displayed: "Failed to verify the whiteboard, the program
can't run further!", check whether there is a good connection between
whiteboard and the computer.
• Make sure that the special-purpose connection cable of the whiteboard has
been used, and that the cable has been connected correctly. The USB special
cable has two labels at the sides indicating the PC side and the whiteboard side.
• Check that the software driver of the whiteboard is running.
• Check that the software driver of the USB cable has been correctly installed
(see the note in the paragraph related to its installation).
• If this message appears when the computer should not be connected to the
whiteboard, make sure that the "autostart" parameter of the Oliboard driver has
been deactivated (click on the icon to deactivate the parameter).
2. When the software starts, a message appears: "Error while loading the XML
File".
Check the version of Internet Explorer. Update to Internet Explorer version 6.0 if
the version in use is 5.0 or earlier.
3. Only certain parts of whiteboard can be written on.
Carry out the procedure for orienting the whiteboard.
4. Some orientation points cannot be found when orienting
the whiteboard.
Make sure that the lateral deviation and the vertical offset of the projector are
correct. Ensure that all contents of the computer screen can be entirely projected
onto the whiteboard.
5. How to exit from the Oliboard software?
• Click on the Operation Round Plate in "Control Mode"
"Exit" in the popup menu.
• Click "File" (in the main menu), then "Exit", or Click the Oliboard icon in
the "Main Tool Bar", then click "Exit" in reply to the prompt.
6. Why is the image projected in the shape of a trapezium? Why must it be
adjusted, and how to do so?
It sometimes happens that the projector is not level (for example, because
•
the front is higher than the back, or vice-versa) and consequently the image
projected is trapezoidal in shape.
• A trapezoidal image is a distorted image and it must be adjusted until a
normal projection is achieved.
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, then on
OLIBOARD - Interactive Whiteboards