Service; Guarantee; Complaints - Swim & Fun Milano XL 35L Handbuch

6.

Service

We have specialist knowledge of our products and the field in general, so you can get
help quickly and easily. If you have any questions or need more information, please feel
free to call
Customer service on +45 70 22 68 56
If you need service or to make a warranty claim, you must create a case directly in our
support system. Go to the home page under SUPPORT.
7.

Guarantee

The product is covered by a 12-month guarantee (plus 12-month right to claim). The war-
ranty period applies from the date of purchase on your purchase receipt. Proof of pur-
chase must be provided when claiming for service under the guarantee. NB: Keep your
purchase receipt in a safe place!
The guarantee does not cover normal wear and tear, scratches, wear and tear or cosmetic
damage. Specifically, the guarantee does not cover damage caused as a result of:
• Improper use or handling including frost damage by improper storage.
• a fall or shock
• Repairs, modifications or etc. performed by anyone other than Swim & Fun
Scandinavia servicecenter.
8.

Complaints

If you have a claim, you must contact Swim & Fun Scandinavia at swim-fun.com/Support.
By submission of a defective item it must be packaged so that the product is protected
against transport damage. It is your responsibility that the product arrives safely. Please
notify us on your name, address and e-mail - to enable us to return the product to you.
Remember to let us know what is wrong with the product.
MV-1037-12-2019 . swim-fun.com © Alle rettigheder forbeholdes Swim & Fun Scandinavia ApS
UK
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