Firmware Updates; Troubleshooting - Sure Sense Anleitung

Firmware updates

Occasionally your reader may need to undergo
an update to make sure it's running the most
recent firmware possible.
The USB cable provided is for firmware updates only and cannot be used for charging
and powering. All firmware updates will be listed on the HomeAgain website as soon as
they become available.
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Troubleshooting

Q: The reader won't turn on.
A: Make sure the batteries are inserted in the correct orientation. If this doesn't solve the
problem, try changing the batteries, see page 4 for details.
Q: No temperature is displayed.
A: If the reader only displays the microchip number, this may indicate that the animal does
not have a temperature-sensing chip.
Q: The reader will not detect the animal's microchip.
A: This could be as a result of either of the following:
• The animal's microchip was out of read range. To improve your chances of locating an
animal's microchip, make sure you are scanning slowly and keep touching the animal's
body. Be sure to follow the Standard Scanning Procedures provided on page 5.
• If the batteries are running low the reader may not have enough power to complete a
successful scan. Try replacing the batteries, remembering to use new, 2 good quality
1.5V AA alkaline batteries as replacements. See page 4.
• Some animals may have more than one microchip, in this case microchips implanted close
to each other could affect the reader performance. To improve your chances of reading one
of the microchips, make sure you are scanning slowly and keep touching the animal's body.
Be sure to follow the instructions and scanning patterns detailed on page 5.
• Metal may interfere with the reader, try scanning your pet away from large metal
objects such as a metal table.
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