Faq; Customer Service - RAVPower RP-WD009 Bedienungsanleitung

FAQ

Q: How do I restore my RAVPower Filehub to factory settings?
1. Make sure it's connected to a mobile device or laptop via the USB cable.
2. Press and hold the Reset Pinhole for 10 seconds with a needle or a
toothpick.
3. Wait for the router to reboot.
4. Or you can nd the Restore to factory default setting in the router
admin system (10.10.10.254) by Settings -> System -> Reset Settings.
Q: How do I update the rmware?
1. Power on the Filehub, connect to its local Wi-Fi network. Log in on the
10.10.10.254 webpage.
2. Connect an SD card to the Filehub. Put the rmware le in
your cellphone or laptop which accessing to 10.10.10.254 instead of the
USB storage.
3. Go to Settings -> System -> Firmware Upgrade -> Select rmware from
your cellphone or laptop -> Save -> wait to nish and reboot.
Q: The "RAV Filehub" app cannot nd the USB storage device after I
plugged it into the product.
1. Unplug to power o the Filehub.
2. Unplug the USB disk and plug it into the Filehub again.
3. Plug to power on your Filehub again with the USB storage plugged in.
4. You can also access the le of your USB drive via the router admin
system on 10.10.10.254.
Q: My Filehub is unresponsive when I enter the admin webpage
10.10.10.254.
Make sure you device is connected to the router. It may disconnect from
the router when you are changing settings without your notice. Make
sure it stays connected with the Filehub.
Q: My mobile cannot connect to the FileHub after changing the
SSID password.
A: Go to Settings -> WiFi on your mobile phone, tap the connected WiFi
and then Forget This Network, and connect again. If it still doesn't
work, reset the Filehub to factory settings.
Q: The network speed decreases in the Bridge Mode.
A: It's an issue of radio / frequency (2.4GHz) and bandwidth. You're
recommended to apply the AP Mode to expand the wireless network
with less impact to peak performance.
Q: My device can't connect to the Internet via the FileHub.
A: Check whether your FileHub is connected to a wired or wireless
network or not. Please note that the FileHub can create its own LAN
even when disconnected to the Internet.

Customer Service

For more information, you may visit www.ravpower.com or
www.hootoo.com, or download the latest user guide and rmware on
the websites.
For any questions, you may contact us by email. We're happy to help
with related problems and ensure you a satisfying experience with our
products.
44 / 45