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Frequently asked questions
How long does it take for my TV set to recognise the DigiCard?
It may take several minutes until the automatic DigiCard recognition process is complete.
During this time, please do not remove the DigiCard from the slot.
How long does the channel search take?
It depends on the TV set concerned. It may take up to 30 minutes. For the channel search,
you must always use the settings indicated on the Digital TV info card. This is provided in the package.
Our recommended settings ensure that the channels are displayed correctly and that the channel search
is performed quickly and completely. Useful information concerning the digital channel search can be
found at upc.ch/digicard
Where can I find a list of TV sets which have been approved by UPC for the DigiCard?
This list can be found at upc.ch/digicard
I can run both a digital and analogue channel search on my TV set.
What do you recommend?
Digital TV is now standard and offers numerous advantages such as razor sharp images and
more vivid colours. In addition, virtually all channels now only broadcast a digital signal. For this reason,
UPC now only offers digital channels. And so all you need to do is carry out a digital channel search.
How can I set my favourites lists?
Favourites lists are managed directly via the TV set. Please read your TV set user guide to set
favourites lists.
Can I use the TV guide of my TV set?
In principle, the electronic programme guide (EPG) of your TV set can be used. UPC ensures that
approved TV sets correctly display the information concerning the current and subsequent programmes.
UPC can nevertheless not guarantee that electronic programme information will be displayed over seve-
ral days. For equipment not approved by UPC, we cannot guarantee that this information is displayed.
How can I subscribe to additional channels?
You can compile your personal selection of channels online at upc.ch or by
calling our customer service on 0800 46 46 46.
Manual DigiCard
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